souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIAJun 2, 2021

Hello Leticia, Things with your order may not have gone as anticipated, but we are all genuinely relieved that our Customer Gratitude Team was quick to offer you solutions and sort out the situation. It is in these moments that we are given the opportunity to display what our customer service is about. We hope the replacement dress gets to you as quickly as possible. If there's something else we can do for you, please don't hesitate to write us back at [email protected] —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 2, 2021

We love it when we get praised for our products, but being commended for our customer service really hits different! We cannot express how thankful we are for the support you all are showing us! Souk + SEPIA is absolutely here to stay and give moments of bliss to our customers. Of course, we fall short of that sometimes, but what matters is our desire to correct what's wrong and help you get a better outcome when all is said and done. If you haven't posted photos of yourself with the pieces on, please do and kindly mention us at Instagram @soukandsepia. We're thrilled to see you in those outfits! 💕 —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 2, 2021

Hi Carla, We feel a great deal of fulfillment to be on the receiving end of gratitude from a satisfied customer. We are grateful for these moments. Thank you for leaving a good word for our Lindi Wall Art piece. May this exchange of positivity remain! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 1, 2021

First of all, let us just say that we're deeply regretful for the two times you have had a case of untimely order fulfillment. The three stars you have left us for this review is honestly a generous rating for the type of experience you have had to go through twice. Being an online marketplace for curated items, there is a chance your items can ship from overseas, particularly from the United Kingdom, Tibet, Thailand, China and Nigeria. We are sincerely extend our apologies for any misconceptions caused. We have been dealing with the occasional delays by hiring a new consultant who will help us cut the processing updates. We are still quite far from our target, but we are getting better day by day. We have requested for additional information such as your order number and email address so that we can take a closer look at your account and offer the proper compensations for you. We will be keeping an eye out for your response! Wishing you a lovely rest of the day! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 31, 2021

Dear Angela, We appreciate your bringing this to our attention. We are completely embarrassed by this incident and do not wish for this to happen to any of our customers at all. We want to express our regrets and apologies for this experience which you truly do not deserve. Souk + SEPIA is a marketplace of carefully selected boutique items from across the globe. We have partners from the United States, United Kingdom, Tibet, Thailand, China and even Lagos in Nigeria. There is a probability that your orders may come from China as we have partners with warehouses located there, but we can assure you this isn't always the case. We'd absolutely love to correct this and turn things around for you. We can offer a free return for the items plus extra We'd love to get your email address and order number which you can provide via the request we sent you here in Trustpilot. We're looking forward to hearing from you so we can start sorting things out for you. May you have a wonderful rest of the evening. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 31, 2021

You're an angel, Alexandra! We hope you'll love the Dankov and Addu heels once they arrive. We'll do our best to keep you satisfied with both our products and customer service! May we continue to find more folks like you who appreciate what we do. We promise to only get better and better for you each and every day! We hope you'll have a lovely rest of the evening! 💕 —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 31, 2021

You just made our day, Ajai! Manifesting awesome customers like you has been one of the best things about working here at souk + SEPIA! Positivity keeps flowing through when you're also giving out positivity, is what we believe and we live by this principle. It's comforting to know that we got a subscriber in you should we add a subscription-based service in the future! You'll definitely be a VIP! You have our eternal gratitude, Ajai! May your days be filled with more blessings!💕 —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 31, 2021

Thank you for sharing your thoughts and the positive experience you've had with us, Cristina! We owe you a lot for contributing to spread the good word about souk + SEPIA! We shall continue to treat you with the best customer service and send high-quality products, too! 💕 —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia