souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIAJun 15, 2021

This goes to show how our team takes on the responsibility of taking care of your needs, Stephanie! Our hearts beat in excitement, as if a child waiting to open that big Christmas present at 12:00 midnight, whenever we get notified of a new Thank you so much for sharing your impeccable experience with us! The whole team's efforts has paid off with your morale-boosting speech! Thank you so much, Steph! Real happy you love the styles we offer too! May you have a lovely afternoon! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 15, 2021

Hello Atisha! Thank you for casting your sentiments here! We always are thankful to the people showing us love and support! You have a friend in souk + SEPIA when it comes to unique plus-size pieces! We are glad you found a place to shop for unique, fashionable clothing. This must be destiny, Atisha! We invite you to flaunt your looks on Instagram once you receive your order and mention us at @soukandsepia to get featured on our Customer Gallery! I guess we'll be seeing you again soon! Thank you very much and we hope your evening is as pleasant as you are, queen! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 14, 2021

Hello, TT! Thank you for sharing your sentiments about your experience with us. We only want to give you the best of memories with us and we're sorry if it hasn't been one of joy so far. The reason some items may look different from the ones we post in our website is there could be some manufacturing problems as we are partnered with a number of merchants from around the world. We work with artisans from the US, UK, Tibet, Thailand, China and Lagos, Nigeria as well. We would like to extend our apologies for the items taking a lot of time to ship out. What we've done to combat this is hiring a consultant to help us increase our efficiency in providing our clients faster shipping updates and processing. Although we couldn't get a 5-star review from you, we're thankful that you appreciate the promptness of our customer gratitude team's response time despite the hassle you have went through with this order. We seriously would like to provide you with compensations to make amends for the trouble. We would like to receive your email address and order number so that we can track your order down and check your account. Once done, we shall contact you through email and we'll take it from there. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 14, 2021

OMG!! We're cackling like hyenas over here, Renee!! We have the best customers ever here in souk + SEPIA, for sure and this is the reason we love doing our jobs! Your sense of humor make things easier for us and it means a lot! Although you had to send some items back, we're grateful for the fact that your concern has been given the attention it needs. We're happy for you and hope that we can continue to serve you in the years to come! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 14, 2021

Hello, Tameka! Thank you for writing in and letting us know about your situation. First up, we would like to sincerely apologize for the inconvenience this has caused you. Souk + SEPIA only wishes the best experience for their customers and we're feeling regretful that we came short of this on your first order with us. Our order processing normally takes 3 to 10 business days while shipping takes about the same amount of time. Not to worry, it looks like your order is expected to arrive today according to the tracking link we have for it, which we will be sending in a follow-up email, by the way. Please do look out for the email we will be sending you in a few moments after we send you this response. We're looking forward to hearing from you again soon! We hope you have yourself a lovely rest of the evening! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 14, 2021

Dear D Brown, Thank you for bringing this case to our attention. We just want to let you know that we're terribly sorry for the impression we had given you this time. We never want this kind of experience for any of our customers. You can rest assured we will be investigating the whole case with diligence. We'd like to clarify that we are a 100% legitimate Black-owned business and we stand alongside the Black community as we are the Black community. You may check our founder's website at https://www.kneela.love/. As further proof of our legitimacy as a company, we have been featured in The Muse as one of their 23 favorite black-owned and led businesses. https://www.themuse.com/advice/black-owned-led-businesses Souk + SEPIA is an online marketplace for curated boutique items from China, United States, United Kingdom, Thailand, Tibet and even Lagos in Nigeria. We are working with suppliers from these parts of the world. When there's something wrong with our customer's order such as wrong sizing or if they simply want a refund for their own reasons, we give your money back no-questions-asked. We're genuinely sorry that you haven't been given the treatment you deserve, but we are willing to make things right for you. We'll immediately provide you a refund once we have your order number and email address. We need these information so that we may look you up in our system and process the refund from there. We can also provide you a free return label so that you wouldn't have to pay for sending the item/s back. We are looking forward to hearing back from you again soon. Wishing you a lovely rest of the evening! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 14, 2021

When things get a little tight for our customers, we're always ready to help you through it, Ashley! Of course, we are a little disappointed that there was a bit of a problem with your order, but we're just really glad that everything worked out in the end. This hasn't been the first time Jeane was commended by a client for her work ethic, and this doesn't come as a surprise to us here. Jeane is only one of the many empathetic, understanding, professional and competent people we have in the team! If there's anything else you need, never hesitate to write us in the email and we'll assist you right away! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 8, 2021

Hello Anne, Thank you for bringing this to our attention. We would like to sincerely apologize for any inconvenience caused. Our order processing typically takes 3 to 10 business days which means we are still within the processing timeframe. We absolutely would want to help you out and find the status of your order. Kindly respond to our request for more information such as order number and email address. With these, we will be able to pull up your purchase info in our system and give you an update. Please know that this isn't the kind of first-time impression we want for you to have with us. We are looking forward to hearing from you again soon. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia