souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIAMay 28, 2021

Hi Lakeesh, Before we begin, we would like to express our deepest, sincerest apologies for the trouble we had caused you. Please know that we do not wish this kind of experience to any of our customers because we only want one thing: and that is to be able to give our clients memories to smile about. This hasn't been the case so far, and we feel terribly sorry for this. We did not mean to make you feel neglected with your concern and so we have sent you an email with the solutions we have prepared just for you. One of the good news the email brings about is the full refund we had just issued, hours earlier today. We have additional compensational offers in the email which we wholeheartedly offer to you, for all the trouble that's caused. We sincerely apologize for giving you the impression that we are a scam website. If we had to wait close to a month for an item without proper updates, we would also be compelled to think the same. As of now, we are still awaiting a response from the merchant who was supposed to process your order. Rest assured, we have listed them as one of the merchants we will be wary in doing business with in the future. We can assure you that such cases rarely happen and when they do, we make sure you are covered. Hope you'll get to read our response in the email we sent you. Should you have additional questions or concerns, please feel free to address it in our email so we can have a formal documentation of our exchange with you there. We do hope you're having a beautiful rest of the evening. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 26, 2021

I guess all we can say here is that you absolutely have good taste in art, Toya. We cannot express enough how grateful we are for these words of yours lift our spirits up! Improvements in the shipping process has been ongoing for a while now and we cannot wait for the whole thing to be fully completed as it will drastically improve the shipping process. Also, we have been going through the process of weeding out suppliers whose products receive multiple reports of being poor quality/damaged. The capacity to understand that problems may be inevitable from a business standpoint is rare these days and we greatly appreciate you for this Toya! Thank you for displaying considerateness where it matters! Should you face some challenges with your order in the future, know that we will always listen and take care of you. May you have a lovely rest of the evening! 💕😊🙏🏿 —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 26, 2021

Guess we can say it's a "Joi" to have you around, sister! We're completely floating on blissfulness with your most honest review! We try to be as accurate as possible with our sizing and depiction of products in our website because this can make or break a business. We're so glad that we have pleased you twice in a row now, Joi! Shopping with confidence is a customer's unchallengeable right and we owe it to you to shop without worrying if the items will ever be as good as they look in the photos. We're absolutely feeling glorious and victorious with the review you had left for us! If you haven't posted in your Instagram yet, we invite you to do so and mention us @soukandsepia! We'd greatly appreciate it as this'll help people find us! When they do, you know the awesomeness that's bound to happen! 😉😉😉 —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 26, 2021

Thank you for the spectacular feedback, Amy! We always make an effort to keep our clients satisfied with both product quality and customer service. We can't help but become better for you every single day that goes by. We keep learning and finding out effective ways to maintain our reputation as a company who builds exceptional customer relations. We'd love to see you in your new outfit, so if you haven't tagged us in your Instagram yet, please feel free to do so @soukandsepia! You are what matters most to us. Please don't hesitate to reach out if you need help with anything. It's always a great pleasure to be serving you. 😊😊😊 —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 26, 2021

Oh, you're too kind, Carla! The best way we can show you our thanks is through continuing to serve you with our topnotch customer service. If you're not uncomfortable with a little spotlight on you, we'd love for you to post on your Instagram account wearing the clothes you had purchased from us and tag us at @soukandsepia to get featured in our Customer Gallery. We're looking forward to seeing you again and getting another 5-star feedback from you! I hope you and your loved ones are doing well during these times. Please have a lovely rest of the evening! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 25, 2021

To take care and resolve a customer's concern is a given for each and every company. But to do it with empathy, professionalism, friendliness and courteousness, is somewhat unique to our company. We can't be any gladder to know that our Customer Gratitude team has given you the care and attention you deserve. Our return process has been designed to make it easier for our customers to submit returns with effectiveness and ease alike. We're most certainly glad that you're pleased with the level of customer care we have given you throughout the whole procedure. You have our sincerest thanks for your words of support and admiration, and we'll continue to serve you with the same degree of passion in return. We will remain loyal to your satisfaction in every aspect. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 25, 2021

This is so sweet of you to say, Renae! During such times of financial turmoil, we understand that money doesn't come easy these days and we'd love for our customers to at least save some money which is why we're not stingy in providing discounts. In addition, when a customer isn't satisfied with our services, we do provide them with a refund, no questions asked, as this is part of our policy. Here at souk + SEPIA, we take great care of you and the trust you give us. We're also excited to see how your Magnolia Wall Art would improve the look of the room you're gonna hang it in! Once you've set it up, please feel free to post on Instagram and tag us at @soukandsepia! Supporting a Black-Owned business means you're supporting Black dreams as well! Africans have been drawn to art since time immemorial. It's engraved into each black individuals' DNA, as we can see from the taste in clothing, music, poetry and much more. You have our eternal gratitude for your support! May your hopes and dreams come into fruition! Let's manifest that! 🙏🏿🙏🏿🙏🏿 —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 25, 2021

Being resourceful truly comes in handy in these situations, Al! It's a quality that's not present in most people these days and we're grateful that you, our valued client, has this quality. We are glad that you have had a wonderful experience with us so far and hope that we continue to please you in your next purchase with us! If you have not yet flaunted your new kicks in your Instagram. we'd greatly appreciate if you did! You can post and tag us @soukandsepia, and we shall feature you in our customer gallery! If you have additional questions or concerns, please don't hesitate to write us in the mail at [email protected] and we'll assist you with pleasure! Souk + SEPIA has got your back! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia