souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIAAug 9, 2021

For two times in a row now, Yhen's name has been brought up and with positivity around it! It's no surprise to us, though, as we have always been aware of what she's capable of. We can't help but feel a sense of gratefulness for your taking the time to spread a few good words for us. You have no idea how big this is for us! From the bottom of our hearts, thank you, Julia!! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAAug 9, 2021

Oh you can't go wrong with Yhen offering you help, Shannon! She's just one of the finest members of our team of professionals, all of which are ready to serve you at any given moment. It's an absolute pleasure to earn your loyalty! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAAug 8, 2021

Let me tell you a secret, Abigail. We knew something was special about Carla when we decided to hire her. All of this just comes natural to her, as if she was destined to do excellent in this role. Your review has taken her to cloud nine. This would add to her collection of positive reviews and it's all stacking up, baby! Thank you so much for believing in us and having confidence in Carla's customer service skills. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAAug 4, 2021

My oh my! We'd like to express our sincerest regrets for how your experience has been so far. Our sympathy goes with you, and we understand the frustration. We acknowledge that there may have been a lack of proper communication on our part, and we'd really like to fix these with you. To start, we will be requiring the order number for the package for verification purposes. We understand that stating the origin of some of the products has not been very clear, but we do have this information in our FAQs page on the website https://soukandsepia.com/a/faqs We're eager to make things work in your favor this time, as you deserve nothing but the best experience with the money you spent with us. We will be patiently waiting for your response. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAAug 4, 2021

Hi Gayle, We greatly appreciate the transparent nature of your review. We try to do business with suppliers who offers high-quality products, yet sometimes some factors may affect the condition of the products as. This may be due to manpower cutting as part of the COVID-19 spread prevention Not to worry, we can absolutely offer you a free return and a full refund for the items you will be returning. This is an additional measure to avoid the same cases from happening again in the future. We are truly grateful for the chance you're willing to give us. Not everyone is generous enough to offer others a shot at redemption. We will work hard to earn your satisfaction! 🤎🤎🤎 —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAAug 4, 2021

Hi Sherrice, Please consider our sincerest apologies for any inconvenience caused. We are pretty sure that we can still work things around and reap a better outcome outta the situation. We are a legitimate company with legitimate customers. You may refer to the authentic order numbers submitted by your fellow reviewers here in our Trustpilot profile. We'd be more than happy to check how we can help you if we get the order number associated with your package. We are hoping to hear from you soon so we can resolve what needs resolving. Wishing you a lovely rest of the evening! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAAug 4, 2021

This is so kind of you, Pamesha! It must have been fate that we found each other! You'll never run out of choices for your wardrobe needs with souk + SEPIA! We're all for the empowerment of our brothers and sisters! 🤎🤎🤎 —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAAug 4, 2021

A hundred thanks for leaving some good words for us, Joann! It feels good when we customers show us love, and that is true for everyone. To be on the receiving end of warmth is healthy to the soul. We are grateful for the encouragement you have gifted us! Please keep yourself safe at all times, and should you need assistance, the Customer Gratitude team is ready to serve you. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia