souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIAJul 29, 2021

Souk + SEPIA prides itself with its exceptional customer service. Customer service these days have not been in its best shape and we wanted to become the change we want to see. It was a challenge for us to build this type of culture, but it's always so rewarding when you ladies and gents commend our work! You're the reason we are doing so well in our jobs. Glad that your order has been corrected. I'm pretty sure orange would look great on you, but pink is also such a vibe! Thank you so much for recommending us, Soanti! You're amazing, and we hope to see you again soon! Take good care now, hun! 🤎🤎🤎 —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJul 29, 2021

Wow, India! I guess it's safe to say that you made our day, hun! Reading positive reviews undoubtedly improves our mood and helps us throughout the day especially if it has been an emotionally taxing one so far. Carla's efforts has not gone unnoticed with you, and we thank you from the bottom of our hearts. Your energy flows through us! Your good words mean the world to us. Always know that we're here to help you in case you find yourself in trouble. Thank you for the love, India! Please do post and tag us in Instagram, wearing the pieces you had scored from us! We'll be more than happy to get you featured in our customer gallery! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJul 25, 2021

Greetings, Enya! Please accept our humblest apologies for any confusion caused. We truly never wanted to mislead or much less deceive you. As stated in our FAQs (https://soukandsepia.com/a/faqs), souk + SEPIA products are carefully curated items from boutiques around the world, namely the United States, United Kingdom, Tibet, Thailand, China and Nigeria. For this reason, some items take time to ship out. We're absolutely sorry for causing you frustration. While we do consider Shein as a competitor, we're confident to say that we offer products with better quality than theirs. We'd like to clarify with you that our order processing time takes 3 to 10 business days and it's safe to say that your item is still within the given timeframe. If it helps change your mind about us, our partner courier is already moving the package to be passed on to DHL who will be making the final delivery. Just in case you have missed the notification, we've just resent the email. Just a few more days and your package shall be on your doorstep. I hope this helps explain our side. If there's more you need clarification with, please feel free to write us back again. We'll also have our Customer Love/QA Specialist email you shortly to discuss the case further. We hope you're having a pleasant rest of the day! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJul 25, 2021

Hi Ayanna, Thank you for writing in and calling our attention regarding your tracking update troubles. We're really sorry for making you feel anxious about the status of your order. We just want you to know that it's not in our intention to make you feel this way. Upon checking the status of your order, we see that your item has been delivered on the 24th of July according to the USPS tracking link. It seems there is no need for us to worry any longer. Order processing takes at least 3 to 10 business days with the shipping timeframe at 5 to 10 business days which means the package was delivered within the schedule. We hope this helps! Please feel free to reach back out again, should you find yourself in need of our assistance. We'd greatly appreciate it if you can help us help you. May you have a beautiful rest of the day! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAAug 11, 2021

Hello, Samantha! Before anything else, we would like to take this moment to thank you from the bottom of our hearts for your words of admiration for us. The way you have been treated by our team is no surprise to us as we are fully aware of their capacity to be kind to people in need. We can all agree with you about how important customer service is. This is why souk + SEPIA has invested its resources in a highly capable team of Customer Gratitude reps as we understand the value of keeping a good relation with our customers. Thank you for helping us spread the good word about us! We value your patronage. Wishing you and your loved ones safety in these trying times. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJul 21, 2021

Hello, Ayla! It is quite embarrassing to meet you under such conditions. We would have loved for you to get the experience you deserve, especially that this is your first time ordering. Order processing takes about 3 to 10 business days while shipping takes 5 to 10 business days, at least. Today marks the 13th business day since your order has been placed. We do completely understand the frustration as we have felt the same type of stress at some point in our lives ordering online. The good thing about ordering with us, is we offer a no-questions-asked full refund for whatever reason our customers may have. I know the point of this is to find out where your orders are, but once the courier has moved, there's nothing we could really do on our end but wait until the item is delivered. In the event that your items are lost, which, is too early to say, your order is insured by Route. We hope this has been of help to you. We hope you and your loved ones are doing well especially during this pandemic. Please allow a few more days for the order to arrive. Wishing you a pleasant rest of the evening! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJul 21, 2021

Hello, Adeeba! We appreciate your letting us know about your situation. We never wanted to make you feel this way, and we're really sorry for the trouble this has undoubtedly caused you. It seems there's nothing to worry about as I had checked your order and I see that USPS is just waiting for our partner courier to hand it over to them and make the final delivery to you. We'd just like to clarify that our order processing takes 3 to 10 business days while shipping can take at least 5 to 10 business days as is posted in our FAQs in our website https://soukandsepia.com/a/faqs This suggests that we are still within the timeframe. Just a few more days and you shall receive your order. In the event that you find the product doesn't suit you, we're always open to offer a full refund. I hope this helps with the confusion. Please don't hesitate to write us back should you have further questions or concerns. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJul 21, 2021

Believe me, we would have loved to meet you under better circumstances, Shay. Since the incident has brought you great distress, we would like to sincerely apologize for that. Our order processing takes 3 to 10 business days while shipping takes 5 to 10 business days which could total to up to 28 days if we're including the weekends to the count. Not to worry, we're still pretty much within the shipping timeframe. Of course, it would be best for you to receive it earlier, but souk + SEPIA has been working on the shipping side of the business. For everyone wondering why it takes this much time, this is because we have various suppliers from across the globe, from Tibet, Thailand, UK, US, China and Nigeria. We are truly sorry for how this whole thing made you feel. We'd like to offer something to compensate for the trouble, but in order to do that, we will be needing your order number or email address so that we can pull up your account and take it from there. We are looking forward to hearing back from you again soon! Wishing you a lovely rest of the evening! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia