Monica
Aliexpress clothing, high prices
My order was placed 10/22/21. On 12/1/21 I sent an email asking for a refund because I hadn't received my order or an update, six days later I received an email stating my order had shipped. On 12/14/21 my order was delivered and I was very disappointed with what I received. As stated on other review sites I believe these items come straight from China and are of low quality. The package stated it was shipped from a company called CNE Express not souk and sepia. I could tell the tag had been cut off the pants and sweatshirt in this set and replaced by souk and sepia tag on the sleeve of the sweatshirt. Souk and sepia passes off their merchandise as high quality with the prices to match but sadly their clothing is not worth the cost. I submitted this same review on their site but it was never posted which means they are intentionally misleading their customers and not posting reviews telling the truth about their company.
Response from souk + SEPIADec 20, 2021
Hi Monica, We appreciate your stepping forward and letting us know of your troubles right now. We are truly embarrassed for how your experience went as this is the opposite of what we long for our customers to feel. It's true that some of our pieces come from China because it's one of the countries where our partners operate. This includes Tibet, Thailand, United States, United Kingdom and even Lagos in Nigeria. Knowing that the items you received are of poor quality is as disappointing to us as it is to you. For that, we would like to extend our sincerest apologies. Good thing you included your order number in this review as this serves as a confirmation for the order and through this, we can retrieve your email address. Speaking of email, we will be sending you a follow-up email shortly. We will be discussing the solutions we will offer for you through said email. We are hoping to hear back from you. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia