souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIAMar 25, 2022

Hello there, Michelle! We are awfully sorry for the trouble you have gone through on our watch. We believe you should get justice and deserve a generous compensation for the unfortunate experience you've had with us. We have sent you a request via Trustpilot for your email and order number. Once we receive these two, we'll immediately send you a follow-up email. We are looking forward to hearing back from you again soon! Wishing you a pleasant rest of the evening! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMar 24, 2022

From one fashion entrepreneur to another! We seem to be blessed with compassionate, understandable and supportive individuals as our customers! The world needs more people like you, Bridget! It's a real pleasure to be able to make an impact in your lives! Keep singing our praises and we may literally float on air anytime! Gladys is sure to blush once we show her this review among others that also commends her work! If you need any kind of help in the future, you're always welcome to send us an email! We hope you have a pleasant rest of the day! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMar 24, 2022

Hello K, How nice it is to know you are well and satisfied with the customer support you have received from Gladys! We never take these moments for granted and appreciate it from the bottom of our hearts! You make working here even more worthwhile and it really lifts our spirits up to see how much you appreciate us. Hoping love, peace and harmony to come your way more often! You can always count on our Gratitude Team to help you out any way you please! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMar 23, 2022

Hello Tosha, It's a real privilege to be on the receiving end of praises like this! We'd love to find out who this good Samaritan of a representative is so that we'd be able to reward them for their superb work in assisting you! A rush of happy hormones runs through our veins when we read 5 star reviews from our customers who appreciate our work. May we continue to have this beautiful connection and may you continue to prosper in life as well. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMar 23, 2022

Hi Tierra, Thank you sending us your honest opinions and sentiments about souk + SEPIA. We think your frustration is absolutely valid. At the same time, we want to express our sincerest regrets for ultimately letting you down with the problems in shipping. If it gives you comfort to know, even before the beginning of 2022, souk + SEPIA had been working to minimize and eventually eradicate the shipping issues. We are doing this by carefully picking which merchants we will retain or remove from our merchant roster. So far, this method have proven effective yet not with the results we are expecting as shipping issues still continue to haunt our customers from time to time. We've also been looking for quicker shipping partners in the past few months as we understand how much these issues are hurting our relations with our customers who had been nothing but patient with us throughout the process. We hope to be worthy of your love and support and will continue in pursuit of excellence to make everybody happy. There was no need to dispute the charges as a representative of ours had processed a refund for you. We hope this helps! Should you require further assistance or have questions or concerns, you're always free to send an email to our Gratitude Team and it would be a pleasure for us to provide assistance to you. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMar 22, 2022

Hi Reet, Thank you for leaving us a fantastic review! Your favorable opinions about our clothing is greatly appreciated. Your support to a small business like ours is what fuels our passion to keep going better. Yes, the delays are a real problem for us, but we do make up for it with our award-winning customer service. Thank you so much for boosting our morale with your review. May the winds of fate bring luck to your doorstep! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMar 22, 2022

Hi Crystal, Simply expressing our apologies won't take back the inconvenience that has been brought upon you. As a fellow online shopper, the frustration of not receiving something you had paid for is all too familiar and I know how much it can demoralize you from supporting a business any further. We take your sentiments seriously, by heart and are fully aware of how our manner of shipping has affected our relationship with our customers. We know how much this has hurt our business and to stay in business, we know something needs to be done quick. In fact, we have been looking to change our shipping provider to have a quicker delivery time for our customers. The past few months, we have been in the process of reevaluating our partners and a big change will happen fairly soon. Filtering the comments in Instagram would be natural as most negative comments include profane language and slurs that we do not dare to tolerate. I hope you understand that it's imperative for us to filter out such harsh comments and we feel morally required to do it in order to keep people from feeling offended. I hope this helps. You may not have had a proper memory with us, but we sure will use this experience as a tool to make ourselves better. I hope one day you'll be around to give us a chance once we have sorted out our main problem: shipping. We admit that it's a matter which requires an urgent solution which should be ready in the next few months. We owe you justice and we hope to pay our debts back to you. Please don't hesitate to write us should you have additional suggestions and concerns. May you have a pleasant rest of the evening! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMar 22, 2022

Hello Christy, Thank you for openly sharing how your experience went with us. It is indeed a shame that your memory with us has not been as pleasant as expected. We sincerely regret the idea of inflicting trouble on you, so we would like to apologize for the inconvenience. It could be possible that your item may have been stuck in transit, but we are not certain of that yet. Rest assured, the merchant responsible for shipping out your item will be removed from our merchant roster to avoid more customers experiencing the same thing as you did. We are glad you received your refund as swiftly as possible. Despite the bitter end of this brief relationship, we want you to know that we never wished for this to happen to you. To be a build a better online shopping experience is what we aim for thousands of our customers. We greatly appreciate your giving us a chance and if one day you find us worthy of your support, our doors are always open for you. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia