Kristel D.
My order was place in January and it…
My order was place in January and it never arrived. Things happen. It's all in how you recover. Although, I didn't receive my merchandise, an apology and quick attentiveness to the problem was received. Carla graciously handled my issue and also apologized to me for never receiving my item. You know businesses are not perfect, things will happen and a customer will return and shop when the sales reps are kind and quickly expedite things to make the consumer as happy as much as they can inspite of the circumstances. Carla did just that. Will I return? Yes. Because they've gotten it right so many other times.
Response from souk + SEPIAApr 12, 2022
Hello Kristel, We'd like to take this chance to tell you how grateful we are for your immense capacity to empathize with issues that are nigh inevitable in a young business' run. Wish more people were as kind as you, but then again, what makes you special is how rare your qualities are. We in the customer service industry will always appreciate compassionate customers who are willing to understand. We hope you continue being a blessing to other people. We wish you luck in your current or future endeavors. Your business is always welcome here! May you have a pleasant rest of the day! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia