souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIAMar 17, 2022

Hello Ruby, Before anything else, we'd like you to know that we are just as frustrated as you are to hear about your struggles. We understand that it is outrageous to have to wait too long for something you've already paid for. We sincerely apologize for our lack of control over this unfortunate event. Upon checking the status of the order, it looks like it has been shipped out from our partner's warehouse and a tracking number is already existing, but it does not bear any recent updates. For this, we are offering a full refund with extra credits for you to use on your next items should you wish to give us another chance. As things stand, we do not deserve your support due to the inconveniences we have inflicted on you, although these are completely outside of our intentions. We will send you a follow-up email shortly after this response is posted. Through that, we hope to re-establish a healthy connection with you. May you be safe from harm wherever you go. Please have a pleasant rest of the day. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMar 17, 2022

Hello, Tracey! Thank you for writing in and bringing this to our attention. You had given us a second chance to redeem ourselves but it seems that we blew it. We're awfully sorry for the inconvenience this has caused you. When we see our customers dissatisfied with our services, we make it so they have a better experience or at least compensate them for the trouble. It would be a great pleasure to us to do something good for you. You can help us make that happen by sending us your order number with your email address so our Gratitude Team can reach out to you and provide all the necessary compensations for you. We intend to make your experience a little better. Looking forward to your reply in our request here. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMar 15, 2022

Hi Mary, Thank you for openly sharing your sentiments here in Trustpilot. Although we are saddened over the fact that we have fallen short in impressing you this time, we are grateful for the chance to communicate with you and have both sides understand each other better. I believe the reason our system was rejecting the discount code is because it was applied on a Final Sale purchase. Final Sale items are already heavily discounted pieces and that's why regular discount codes do not apply to it, but we are 100% sure the code will apply on regular priced items. We suggest trying on the code without finalizing the checkout so you may see for yourself if it indeed works. Just to be sure, we can check the code you have and see if it's still valid since you had mentioned it was awarded a few months back. We'd also like to add extra credits for you as a way of extending our apologies for the ill-fitting pants you had received. We will be sending you a follow-up email regarding this. We are looking forward to communicating with you. May you be safe wherever you are. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMar 14, 2022

Hi Katrina, Thank you for writing in! Waiting more than you should for something that's already paid for is understandably, one of the things that can throw someone's mood off. I just want you to know that we completely understand these emotions. After all, it is THAT frustrating and no customer in a healthy world of online shopping should suffer what you had suffered. For these inconveniences, we extend our sincerest apologies. We never meant you no harm of this sort and you have every right to call us out for the trouble. There may have been inventory issues for the Soyo top you had ordered. We are still trying to investigate on the matter and get the merchant's side. Nonetheless, it has been refunded even when it's still processing. There's a chance you may still receive it despite the refund, so if you do, please just keep it as an additional compensation. We are sorry for wasting your time and energy. We see you had ordered a second time despite this incident, and we will do everything we can to give you a better memory with us. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMar 14, 2022

Hello Sarah, It's utterly refreshing to see praises of this sort in our Trustpilot page. If only more people would share the same sentiments as you, this world would be a better place. 😊 This will surely put a smile on Fits' face the same way it did ours. We also look forward to see you support us again in the near future! Please have an extra pleasant day and we hope you are safe! Till next time! 😄 With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMar 8, 2022

Hello, Mrs. Bronx! This jolt of excitement in our veins is what we needed to get through this week! We will always remain grateful over the fact that you did this for us! You have no idea how much this means for us. I'll make sure Carla's able to see your feedback about her service. I hope more people share your sentiments about our customer service. We're glad your money has been refunded without delay. Thank you for showing appreciation for our About Us page as well. You give us renewed motivation to take on another day! We sincerely wish you a pleasant rest of the evening! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMar 7, 2022

Hello, Ciara! Thanks for taking the time to write this review and alerting us of the issues. We think that it's important for our customers to express their feelings about their experience with us. We are devastated by this news and we humbly ask for your forgiveness. But we know that is not enough, so we would like to investigate on this further and give you justice. We wish to understand the situation better. We are hoping to get a response from you regarding our request for order number and email address via Trustpilot. Wishing you all the best for this day. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMar 7, 2022

Hi La Wanda, Thank you for reaching out! We'd like to let you know that we are absolutely disappointed in ourselves to hear that you still do not have your order from November of last year. It may have been one of the orders that were affected by the processing delays due to the great number of orders during the months of November to December of 2021. Nonetheless, we would like to investigate further and check the status of your order. To make this possible, we will be needing your order number together with your email address. We have sent you a request via Trustpilot for these pieces of information. Once we get your response, we'll sort things out for you in no time! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia