Sharon
Never Again.
1st Order: The first time I ordered, my pieces arrived in about 15 days. I can be sure, they shipped the pieces from their brick and mortar store. The next two times I shopped online, the shipping time was absolutely horrendous. 2nd Order: I ordered two pieces that arrived 2 months late. They also both fit absolutely horrendously. I ordered a coat in a size XXXL (triple XL) for an oversized look, and it fits like an XS (Xsmall). another skirt I bought fit like a small, when I ordered an XL. Rather than measurements, they need accurate sizing. I ordered end of November, on black Friday, and I received both items in the middle of January. 3rd Order. I only ordered again because they sent me a discount code after I received the second order 2 months late. The next item I ordered the same day (middle of January) and as of today (end of March), I have not received the item. After numerous apologies (only because I reached out to them multiple times about the status of my order) and discount codes, I still have not received my order. This company needs to be more transparent about their shipping times, because 15 business days is just a downright lie and they know it; that is only applicable if they are shipping from their brick and mortar store in the US. Out of the 7 items I have bought thus far, only 1 of them fits appropriately. Everything else is too small, and I am not even overweight. I highly discourage anyone from ever shopping at this business, unless they want to wait 6 months for their items to ship....Worse experience ever. Souk+Sepia is trying to be like Wish or worse.... Update: 4/6/2022 - souk and sepia decided to cancel and refund my order without informing me. Even with all of the conversation we had back and forth, they had the audacity to not even email me to let me know. I will never shop at this business again, and you shouldn’t either. Biggest mistake ever.
Response from souk + SEPIAApr 6, 2022
Hello Sharon, It's a real shame that we have to connect under such circumstances. We feel terrible for making you feel terrible as your satisfaction is what we always aim for. We would like to extend our deepest regrets for troubling you. We take your review very seriously and we think that we must be fair to you as well. We would like to properly compensate you. We shall send you a follow-up email where we can have an in-depth discussion about the compensations we can offer. For every item you received that wasn't a fit, we will generate a gift card code which will depend on the total amount of the items. As for order number #116332, we have processed a refund for the charge. You shall receive a notification email from us regarding the refund. It should take about 3 to 5 business days for the funds to settle back to your account. Your frustration is absolutely understood and we'll do anything we can to make this experience right. We're eager to get this sorted out with you! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia