souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIAMay 18, 2022

Hi Carla, We pay heed to your cries for help as this is our obligation as people of the customer care industry. We understand your frustrations as it has been a month since your order was placed. Your sentiments are completely normal especially now that everything in the world is face-paced and seem instantaneous. We have posted a disclaimer in our website's homepage about the orders being backlogged for about 6 to 8 weeks with the exception of Final Sale, Athleisure and WEARable Art items which go for 2 to 3 weeks. Luckily, as we were checking your order ID, we have found your items have been delivered on 14th of May 2022 per the UPS tracking number. We hope that by now, you are enjoying the items you've received! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 18, 2022

Hello Brandy, We take accountability for the inconveniences you have suffered due to unfortunate circumstances, namely shipping delays. Indeed, there is a disclaimer stating orders may be backlogged for 6 to 8 weeks with the exception of the Final Sale, Athleisure and WEARable Art items which take the standard 2 to 3 weeks. Just to avoid confusion, April 9th of this year was when the order was placed according to the order ID. The package has been delivered on the 16th of May per the USPS tracking number. Nonetheless, we get your frustrations and think take it seriously, as a reminder for ourselves to become better for you. It is bizarre to think that these roadblocks have paved the way for solutions. We hear all the cry-for-helps and have two new warehouses for our answer which will come be located at New Jersey and California. The acquirement of said warehouses will dramatically reduce shipping times for orders and should, once and for all, become a long-term solution for the delays. With this, we are ready to face the future with newfound hope. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 18, 2022

Hi Louise, We apologize for our shortcomings on providing adequate updates for your order's whereabouts. There have been cases of packages on the move despite couriers being unable to update the shipping information and this may have been one of those. As a matter of fact, the item is already delivered as per the UPS tracking link we have got here for your order. We did not mean to leave you in the dark. All that matters now is that your item is finally in your hands. Also would like to thank you for praising the styles we offer. We hope you can give us a chance to redeem ourselves. Orders would be quicker once our NJ and CA warehouses are fully operational. This would mean lesser shipping time for your purchases! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 18, 2022

Hi Tanya, If we had full control over the shipping and quality checking, this wouldn't have happened. Know that it frustrates us just as much that things have headed into this direction. We have been fully aware of the backlash we have been receiving for the past months, mainly caused by the delays, and are committed to find workarounds to improve our quality of service. And what exactly are we doing to counter the delays? We are in the works (and in the final stages) of acquiring two warehouses in New Jersey and California to have the majority of your orders ship from these two states and within the country. Most of our suppliers are located in Asia which has proved to be a problem for you and us. We sincerely extend our deepest apologies for the trouble you've been through. Nonetheless, your order has been refunded upon checking our order tracking system. We hope that you can still give us a chance to prove our worth once the warehouses are fully operational. Wishing you a pleasant rest of the evening! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 17, 2022

My, oh, my, Shironda! We'd absolutely fancy a social media mention from a customer whose been engulfed in satisfaction and happiness from her order! If you are in Instagram, you can mention us at @soukandsepia We'd love to get an idea of how you put your outfits together, girl! We welcome your creativity and ideas! Thank you so much for showing us your love and support for the brand! May blessing come your way in the days that lay ahead! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 16, 2022

Your acknowledgement of our efforts makes us blush in happiness, Rashida! Customer service people understanding fellow customer service folk is one of the reasons we show up at work and keep doing what we do best. So glad our efforts has been met with the same amount of love we have put into the job. We pray luck finds you at every corner in pursuit of your dreams. Wishing you a pleasant rest of the evening! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 13, 2022

Hello Claudyane, We want to express our sincerest apologies for the tracking information delay you have experienced. Please know that we do not wish this kind of experience for any of our customers. Luckily, when we checked your order in our system, it appears that your package has been safely delivered on the very same day this feedback was posted, May 5th. I hope you are enjoying the pieces you've purchased right now. Please don't hesitate to write us back should you have further inquiries. Wishing you a pleasant rest of the evening! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 13, 2022

Hi Kelly, Thank you for expressing your thoughts here. It is important for us to know about your troubles as knowing is the first step to resolutions. We would like to express our deepest regrets for this truly unfortunate incident. Cash refunds, unfortunately is not an option as much as we would like it, for the reason that it is a Final Sale order in question. We can, however, refund you in the form of store credits that are equal to the pair of shoes' cost. Would you fancy a store credit refund instead to get a better pair? If so, we would gladly cater to this with a few extra credits you can spend on aside from the amount of your order. You can email us your decision at [email protected]. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia