Sophie & OliviaReviews of sophieolivia-lingerie.com

Wish I had read the reviews before, I purchased an item because I got a nice ad on my IG, the website looked good and legit, placed an order, and when I got notification, the product was shipped from China directly. This website is a very well made Drop Shipping facade, with obvious super inflated prices. Now trying to start a cancellation or return for a refund, I hope I don't face the same issues others are claiming, but I'm not feeling positive about it. Update: to return, the client is expected to pay for the return, which often is customary, but the issue is that they want it to be shipped back to China, which means international shipment and thus will be quite pricy. Certainly it is mentioned in their Return Policy, but it's not the easiest to find, and also, without a prompt warning, since this is not common practice with US businesses, it hits like a surprise and makes me regret ever purchasing from them, I'll definitely switch to other more friendly and local companies. Update 2: Finally received the package a week after the expected delivery date: checked the item, and certainly, the quality is very poor, I agree with what others have said, TEMU or AliExpress $8 dollar quality. (Wish I could post images, loose threads from poor seams, no lining for the area that covers the lady's private part, seams are not well made thus just a bump of fabric joining edges) Additionally, no wonder why there is no way to review items on their side, everything is just a fixed text they control, because no way to rate or leave comments, so one wonders, how can they claim thousands of positive reviews when there is no way to give one.

I asked if they accept returns if the items do not fit, they advised they accept and refund back to the original payment, however, since I have requested the return address they have ignored me for days and aren’t responding to my emails. The items also came late and took a long time from when they were ordered to come. Avoid as they are dishonest and the customer service is poor. 18/12 I have emailed you from the same email that I have been using the whole time. Hopefully we can reach a resolution. Please give me the return address so I can send the items back as I have repeatedly requested. 20/12 Again since you responded to my review I have sent several emails requesting the return details so I can send back, and no response from you. 21/12

Terrible quality products, very long delivery times and difficult & expensive returns which you’ll need as you won’t want the products when they arrive. Or you could just bin them which is what I expect most customers do.

Cheap Chinese rubbish, its a scam. The other reviews must be paid for. Don't waste your money. Postage from china takes two weeks, turns up in a grey cheap postage bag. Items worth about a pound between them. Total rubbish. Customer service is worthless and you have to return to china. It's in the bin, lesson learnt

Terrible cheap product, long delivery time, impossible return policy. Not soft fabric, very cheap, from China do you have to return to China at your own cost, all charges amount to more than the cost of the underwear. This is a scam. Buyers beware. They will offer you a 10% refund to not return it.

Loved the product but had a problem, contacted customer service they were very responsive and the issue was sorted immediately, will definitely buy from here regularly, Thanks team10

Poor customer service and quality of product. On 4 kits ordered received two damaged pieces and one wrong item. None of the items had an hygiene seal on it. Poor customer service as they don’t take accountability for their mistake. Wouldn’t recommend it at all.

Really poor. Still waiting for delivery after many weeks. Communications have gone quiet. Definitely would not recommend. Clearly not authentic goods but ordered in from China. Lesson learned for me, hope others don't have the same experience.