Sophie & OliviaReviews of sophieolivia-lingerie.com

Response from Sophie & OliviaJan 17, 2026

Hi David, We’re very sorry to hear about the issue with your order and understand how frustrating this must be. We sincerely apologize for the mix-up with the sizes and the lack of response so far. To help us assist you further, please send another email or respond to our previous information request with your order details. Once we have this, our customer service team will make sure your exchange is handled as quickly as possible. Thank you for your patience, and we truly appreciate you bringing this to our attention. ☺️

Response from Sophie & OliviaDec 29, 2025

Hi Dean, thank you for your kind review. We're delighted to hear that your order arrived promptly and that you’re happy with the set. It’s also great to know that our customer care team was able to assist you and make the experience a positive one. We truly appreciate your support and look forward to welcoming you back.

Response from Sophie & OliviaJan 17, 2026

Hi Julie, We’re very sorry to hear about your disappointing experience and understand how frustrating this must have been. We truly appreciate you taking the time to share your feedback, as it helps us improve our products and service. If you would like further assistance, please feel free to send us another email with your order details, and our customer service team will be happy to help resolve the matter as quickly as possible. Thank you again for your feedback and for bringing this to our attention. ☺️

Response from Sophie & OliviaJan 17, 2026

Hi there, We’re very sorry to hear about your frustration and understand how disappointing this experience must have been. Our goal is always to provide reliable service and support, and we regret that you haven’t received a response yet. Our customer service team is still waiting to hear back from you so we can assist you further and resolve any issues with your order. Please reach out with your order details at your earliest convenience, and we’ll make sure your concerns are addressed promptly. Thank you for bringing this to our attention, and we truly appreciate your patience.

Response from Sophie & OliviaJan 2, 2026

Hi Scott, we’re sorry to hear about your concerns and appreciate you taking the time to share your feedback. At Sophie & Olivia Lingerie, we take transparency and customer trust very seriously and strive to ensure every review reflects genuine customer experiences. If you have any specific concerns about an order or experience, we encourage you to reach out to our customer service team so we can review it and assist you directly. Thank you for bringing this to our attention.

Response from Sophie & OliviaDec 29, 2025

Hi AmandaH, we’re truly sorry to hear about your experience and understand how frustrating this situation must have been. This is certainly not the level of service we strive to provide, and we regret the inconvenience and disappointment you’ve described. 😞 We would appreciate the opportunity to review this matter properly and assist you toward a resolution. Please contact our customer service team directly with your order details so we can look into the history of the correspondence and address this as promptly as possible. Thank you for bringing this to our attention.

Response from Sophie & OliviaJan 2, 2026

Hi Gavin, thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you experienced with your order, including the sizing and the fault on the item. We understand how disappointing this must have been. We’ve checked our records for order #13205 and can confirm that our customer service team has been in contact with you and provided assistance to address the situation. We’re glad the matter has been reviewed and handled, and we appreciate you bringing this to our attention so it could be resolved. Thank you again for your feedback, as it helps us continue to improve both our products and service.☺️

Response from Sophie & OliviaJan 2, 2026

Hi Joshua, we’re very sorry to hear about your experience and understand how upsetting this situation must be. We take concerns like this very seriously, and this is certainly not the experience we want for our customers. We would appreciate the opportunity to look into the delivery status with the carrier and assist you further. Please contact our customer service team directly with your order details so we can review the tracking information and work toward a resolution. Thank you for bringing this to our attention. ☺️