Sophie & OliviaReviews of sophieolivia-lingerie.com

Response from Sophie & OliviaNov 29, 2025

Hi there, thank you for taking the time to share your experience. We're delighted to hear that you loved your items and that the size exchange process was quick and easy. It’s wonderful to know our customer service team was able to assist you smoothly. We truly appreciate your support and look forward to having you back for our new collections. 😊

Response from Sophie & OliviaNov 29, 2025

Hi Miss McCarroll, thank you for your lovely review. We're so pleased to hear that you had a great experience and that you're happy with your purchase. Your kind words truly mean a lot to us. 😍

Response from Sophie & OliviaNov 30, 2025

Hi Greg, thank you for sharing your experience. We're delighted to hear that your order arrived quickly and met your expectations in quality. Your satisfaction means a lot to us. 💗

Response from Sophie & OliviaNov 29, 2025

Hi Antonio, thank you so much for your kind review. We're very glad to hear that your order arrived quickly and that you had a smooth experience with our customer service team. We truly appreciate your recommendation. 😊

Response from Sophie & OliviaDec 19, 2025

Hi Grzegorz, We’re truly sorry to hear that you feel disappointed with your experience. This is certainly not the impression we want to leave, and we take feedback like this very seriously. We would really appreciate the opportunity to look into your order and address your concerns properly. Please reach out to our customer service team directly with your order details so we can assist you further and work toward a resolution. Thank you for bringing this to our attention.

Response from Sophie & OliviaNov 20, 2025

Your order was placed on the 16th and we can confirm it has already left our international warehouse — some items ship separately to ensure you receive everything as quickly as possible. Whenever your order arrives, we’d love for you to judge us on the product itself. And if anything isn’t as expected — our customer support will fix it for you immediately. We appreciate your honesty and hope we get the chance to surprise you in a positive way. 🤍

Response from Sophie & OliviaNov 20, 2025

We’re truly sorry to read your experience. We always do our best to solve any issue as quickly as possible, though in this case we haven’t received any message from you yet — we’d love the chance to help. Would you mind contacting our customer support with your order number? We’ll make sure a replacement is sent right away, completely free of charge. Thank you for your feedback — it helps us keep improving, and we hope to make this right for you soon. 🤍