Sophie & OliviaReviews of sophieolivia-lingerie.com

Response from Sophie & OliviaOct 25, 2026

We’re sorry to hear that the Lila Embroidered Bodysuit did not meet your expectations regarding its fabric, stitching, and overall quality. We understand your disappointment when an item does not match what you had hoped for. The alternatives offered by our team, including store credit and a partial refund, are intended to provide options for customers who prefer to resolve their concerns without the additional time and expense of returning their items. Customers may also choose to return their items in accordance with our return policy, which outlines the return shipping responsibility and applicable handling fee. These terms are available on our website for customers to review before placing an order. We have requested your order details so we can look into your case and provide further assistance, but we have not yet received an update from you. Please respond to our request with the necessary details so our team can review your situation and help you with the next steps.

Response from Sophie & OliviaOct 25, 2026

We’re sorry to hear that you did not receive your original order and understand how disappointing this must have been. We recommend contacting the courier because they have direct access to local delivery information and may be able to clarify what happened to the parcel. However, we also want to assure you that we have already arranged a free replacement order for you, so you will not have to pay again for your items. We apologize for the inconvenience and appreciate your patience while we work to get your order to you.

Response from Sophie & OliviaOct 25, 2026

We’re sorry to hear that your experience did not meet your expectations, particularly regarding the fit, quality, and delivery time of your items. We understand how disappointing it can be when products do not fit as expected. Our lingerie comes in different styles and uses different materials, which can affect how each piece fits and feels. We provide size charts on our product pages to help customers choose the most suitable size before ordering. As we serve customers in different parts of the world, we use international shipping, and delivery times can vary depending on the destination and courier handling. We understand your concerns about the wait and apologize for the inconvenience. We are a legitimate online retailer and take customer concerns seriously. We have requested your order details so our team can locate your purchase and assist you further with your refund inquiry. Please respond to our request so we can review your case and help you with the next steps.

Response from Sophie & OliviaOct 22, 2026

Hi! We’re sorry to hear about your experience and understand how disappointing it must have been to have your return parcel sent back to you after such a long wait. When you contacted us about your return, our team provided the return address and offered alternative solutions to help address your concerns. We would like to clarify that we did not refuse your returned parcel. If the courier informed you otherwise, we apologize for the confusion. Once a return has been shipped, we must wait for the parcel to reach our warehouse so our team can confirm receipt before proceeding with a refund. We understand that having the parcel returned to you after several months is frustrating, and we have reached out to you by email to offer further assistance and help clarify the next steps. We hope to work with you toward a resolution.

Response from Sophie & OliviaOct 21, 2026

Hi Laura! We’re sorry to hear that the fit, feel, and support of the items did not meet your expectations. We understand how disappointing it is when a purchase doesn’t work out, especially when returning it involves additional costs. When you contacted us, our team assisted you throughout the return process and offered alternatives, including a free replacement, store credit, and a partial refund, to help find a suitable solution. We’re glad that your return has since been received and your refund processed. We understand your concerns regarding the return postage and handling fee, and these terms are outlined in our return policy on our website. We appreciate your feedback and are sorry that your overall experience fell short of what you expected.

Response from Sophie & OliviaOct 20, 2026

We’re sorry to hear that your experience has left you feeling concerned and disappointed. We understand your frustration, especially when you requested cancellation shortly after placing your order. Our cancellation window is 15 minutes from the time an order is placed. Once this window has passed, we may no longer be able to cancel the order, even if the tracking does not yet show that the parcel has been dispatched. We understand that this may be frustrating, and we’re sorry for the disappointment this has caused. We also understand your concerns about the return process and associated costs. Our return conditions and applicable fees are outlined in our return policy, and we encourage customers to review these details before making a purchase. We’d appreciate the opportunity to review your order and address your concerns. Please contact our customer support team with your order details so we can assist you further.

Response from Sophie & OliviaOct 20, 2026

We’re sorry to hear that you’re disappointed with the quality of the items you received and your experience with the return process. We understand your frustration regarding the return shipping costs and refund concerns. Our return policy outlines the applicable return conditions and shipping costs, and refunds are processed once returned items are received, inspected, and approved in accordance with the policy. We’re sorry if the process has caused frustration or confusion. We’d appreciate the opportunity to review your case and assist you further. Please contact our customer support team with your order details so we can look into your situation.