Sophie & OliviaReviews of sophieolivia-lingerie.com

Response from Sophie & OliviaFeb 19, 2026

Hi Kieren, We’re very sorry to hear about your experience and completely understand your frustration. We sincerely apologize for the delays, sizing issues, and lack of communication after you sent the photos. If you’d like us to review your case further, please contact our customer service team again with your order details, and we’ll do our best to assist you promptly. Thank you for bringing this to our attention.

Response from Sophie & OliviaFeb 19, 2026

Hi Sabrina, We’re very sorry to hear about your experience and completely understand your frustration. We sincerely apologize for any issues with the fabric, sizing, and return process. If you’d like us to review your case further or need assistance with your order, please contact our customer service team with your order details, and we’ll be happy to help. Thank you for your feedback.

Response from Sophie & OliviaFeb 12, 2026

Hi Dan, We’re very sorry to hear about your frustration. We hope you’ll give our items a chance once they arrive and that you’ll be happy with the quality. If you have any questions or need assistance with your order in the meantime, please contact our customer service team — we’re happy to help. Thank you for your feedback.

Response from Sophie & OliviaFeb 12, 2026

Hi there, We’re very sorry to hear about your experience and completely understand your frustration. We sincerely apologize for the issues with fit, returns, and the time it took to get instructions. As per our policy, a full refund can be issued once the item is returned, and you’re welcome to use your preferred courier. If you’d like us to review your case further or need assistance with the return, please contact our customer service team with your order details, and we’ll be happy to help. Thank you for sharing your feedback.

Response from Sophie & OliviaFeb 12, 2026

Hi Marcin, We completely understand your frustration and sincerely apologize that your cancellation couldn’t be processed. Our system only allows cancellations within 15 minutes of placing an order, after which processing begins automatically. We truly tried our best to accommodate your request and appreciate your understanding. Thank you for your feedback.

Response from Sophie & OliviaFeb 12, 2026

Hi Nathan, We’re very sorry to hear about your experience and completely understand your frustration. We sincerely apologize for the issues with the quality, fit, and delivery time. If you’d like us to review your case further or need assistance with your order, please contact our customer service team with your order details, and we’ll be happy to help. Thank you for your feedback.

Response from Sophie & OliviaFeb 12, 2026

Hi Bonnie, We’re very sorry to hear about your experience and completely understand your frustration. We want to clarify that Sophie & Olivia Lingerie operates fully online and ships internationally, and we never advertise being based in any specific country. As per our policy, a full refund can be issued once the item is returned. If you’d like us to review your case further, please contact our customer service team with your order details, and we’ll be happy to assist you. Thank you for sharing your feedback.

Response from Sophie & OliviaFeb 12, 2026

We’re very sorry to hear about your experience and completely understand your frustration. Our customer service team is here to assist and would be happy to review your case further. Please contact us again with your order details so we can help resolve this as quickly as possible. Thank you for bringing this to our attention.