Sophie & OliviaReviews of sophieolivia-lingerie.com

Response from Sophie & OliviaFeb 4, 2026

Hi Julie, We’re very sorry to hear about your experience and completely understand your frustration. We want to clarify that we offer free exchanges — the $15 fee is only for the shipping cost. Regarding sizing, we provide a detailed size chart on our website to help guide your selection. If you’d like us to review your case further or need assistance with your exchange, please contact our customer service team with your order details, and we’ll be happy to help. Thank you for your feedback.

Response from Sophie & OliviaFeb 4, 2026

Thank you for your kind review, Patrick! We’re thrilled to hear that your order arrived as expected and that our team could quickly assist with the replacement. We really appreciate your feedback 😊.

Response from Sophie & OliviaFeb 4, 2026

Thank you for your wonderful feedback! We’re so glad to hear that our team was able to assist you quickly and make your experience a positive one 😊. We look forward to having you shop with us again!

Response from Sophie & OliviaJan 28, 2026

Hi Tina, thank you for your wonderful review. We’re thrilled to hear that you love the quality of your pieces and that our team was able to assist you quickly with a replacement. Your kind words mean a lot to us. ☺️

Response from Sophie & OliviaJan 28, 2026

Hi Christine, thank you for your wonderful review. We’re so glad to hear that your sets fit perfectly and that our team was able to assist you with the delivery issue. Your kind words about our customer service mean a lot to us, and we look forward to welcoming you back for your next order. ☺️

Response from Sophie & OliviaJan 28, 2026

Hi Holly, we’re very sorry to hear about your experience and completely understand your frustration. We sincerely apologize for the issues with quality and the inconvenience with returns. If you’d like us to review your case further, please contact our customer service team with your order details, and we’ll do our best to assist you. Thank you for bringing this to our attention.

Response from Sophie & OliviaJan 28, 2026

Hi Michala, we’re very sorry to hear about your experience and completely understand your frustration. We want to clarify that Sophie & Olivia Lingerie operates fully online and ships internationally, and we never advertise being based in any specific country. As per our policy, a full refund can be issued once the item is returned, and you’re welcome to use your preferred courier. If you’d like us to review your case further, please contact our customer service team with your order details, and we’ll be happy to assist you.

Response from Sophie & OliviaJan 28, 2026

We’re very sorry to hear about your experience and completely understand your frustration. We sincerely apologize for the issues with the quality and the difficulty with your return. If you’d like us to review your case further, please contact our customer service team with your order details, and we’ll do our best to assist you and find a resolution. Thank you for bringing this to our attention.