Soothe® In Home & Office massageReviews of soothe.com

Waste of time. I schedule a message 1.5 hours ahead of time but never received a confirmation. I was hopeful this was an error and someone would show. Customer Service called me 2 minutes prior to say that they hadn’t been able to source anyone. I don’t think Soothe understands its value proposition is convenience. Without efficient on demand service, their product is simply overpriced and frustrating. Don’t rely on this business.

Massages were good but we had trouble booking them in our location so we decided to cancel. Chat service is awful. Canceled within a day of the automatic recurring credit and no refund and the remainder of the month you just paid for no longer qualified for discounted massages. Took 30minutes with the customer service to find this out. Beware of the "risk-free cancellation policy" and auto pay. For the premium your paying it just wasnt worth

I used Soothe service for a few years but their service, communication, and resolution has gone down. I had twice issue with their service and they provided zero solution. Their chat service also sucks. I will cancel their membership and I will not recommend to anyone to use their service and get disappointed. They are not providing any good customer service and they may not be able to scale their services. It's sad

I visit Soothe Massage and Wellness regularly - and Dom is great! This has helped me be active and stress free!

Avoid Soothe. No refunds when therapists do not show up. I booked and paid for a soothe appointment, but no therapist was available. When I attempted to cancel, they would not provide a refund. Avoid this service.

Is there an option for no stars? AVOID this frustration at all costs. Scheduled a massage with a 5 - 6 hour lead time. Two hours post the scheduling, I still hadn't received confirmation. Contacted the company via Live Chat with the simple question - how long does it take to get confirmation on a therapist - and 10 minutes later with no response I disconnected. I then called customer service that confirmed my appointment incorrectly - even though I had a screen shot verification of the correct information - and finally told me there were no therapists available in my area. Seriously? It took over 2 hours to finally tell me there were no therapists in my area - something they should've known within 10 minutes. HORRIBLE!!! NEVER will do business with this charade again. Better to book directly with the therapist and have immediate confirmation as opposed to dealing with this company.

Don’t bother using this company. They cancel on you just before your massage appointments (2x’s this has happened now!!) and then customer service does nothing to help. Company should be shut down.

I ordered massage and 20 minutes before customer services called me and told me they don’t have any female so they ask me if I want to change time I said Yes. And then again they calld me they didn’t have any female and that’s all they said I will get my money back . And in the same and I’m a good Cutomer of them.