Terrie
Mixed feelings
The masseuse was great However the facial was a no show no call. Only when I contacted Soothe’s did I find out she wasn’t coming
Response from Soothe® In Home & Office massageOct 26, 2026
Hi Terrie, We sincerely apologize for the inconvenience and disappointment you experienced with your facial appointment. We’re glad to hear that you enjoyed your massage therapist’s service, but we understand how frustrating it must have been for your facial therapist to miss the appointment without notifying you in advance. Upon investigating the matter, we were informed that the facial therapist had been involved in a car accident and would be unable to attend your appointment. While we understand that unexpected accidents can happen, we sincerely regret that you were not informed of the situation sooner. We recognize the importance of timely communication and understand how this experience affected your overall appointment. Thank you for bringing this matter to our attention. We truly appreciate your patience and understanding, and we’re sorry for the inconvenience this has caused. Best regards, Soothe Support.