Soothe® In Home & Office massageReviews of soothe.com

Downloaded the app, set an appointment. Was texted 20 minutes later saying that time isn’t in fact available (they did however charge my credit card). They asked if I wanted to change to about an hour and a half later; I said sure, that could work. They charged my card again for the full amount. 30 min before the appointment I get another text “no one is available for this time”. Meanwhile: THEY CHARGED ME TWICE FOR A SERVICE THEY DIDN’T INTEND ON FULFILLING. I texted asking why I was charged, their response “we just hold the funds. It’ll be reversed in a few days.” Garbage business. Don’t use.

I used to be a client and switched to Zeel because they could not make it on time or in some cases even bother to show up. I thought I would take them up on a special offer and see if they improved. Well they have not. Like others I received an email that confirmed my appointment and charged my card, so I waited at home for them and crickets. I called and got hung up on, I tried to chat and no answer. Try Zeel, they are great and they show up PS I get a standard reply to contact Christopher at Soothe.com. Funny thing is that I send the review to him. These guys cannot get it right.

Horrible! I had 2 therapists confirmed for tonight 8 pm and then before my appointment no one shows up on the app it shows confiming pro when I already had an email tellimg me it was confirmed and paid for thank you for ruining my anniversary and making me look like a fool to my spouse

I just had a masseur come to my house, and found out he was completely unvaccinated. And wearing a loose silk scarf over his face, which was useless. He told me I could cancel but would have to pay a 40 or 50% cancellation fee. When I called them they said there was no way to ask for a vaccinated masseuse ahead of time. This is nuts! Sending unvaxxed people out to do bodywork? Do not use Soothe!!

I had 2 swedish massages with Soothe. The first one was fine. For the 2nd one, I had to tell the provider (different than the first massage) 3 to 4 times that she was pressing way too hard and hurting me, also moving my shoulders in uncomfortable, un-natural ways. Both my shoulders have been hurting since then (it's been 1 month) particularly the right one, with pain waking me up at night and pain during the day. I cannot attend my swim lessons because of it. She clearly messed up some tendons or nerve.

DO NOT USE THEM! This is the worst service. I purchased a card for my friend and she never received the email. I contacted customer service by email several times requesting they resend the card. This never occurred. When I called to get my money back I was given the run around and told all sales final, although the fine print says non-refundable for cash, in this case I am asking for a refund for services never rendered. I have yet to get my money back or be contacted as promised by upper management to get this resolved. Terrible service.

Not professional

Worst experience ever. Ladies beware - if you hire a male therapist, they will touch you inappropriately and act unprofessional. If you hire a woman, they will cancel minutes before your session. They will tell you they will find another therapist but never do and you’ll manage waiting hours by your phone on the off-chance they will fill the appointment. If you ask to speak with a supervisor, nobody will answer the phone. “Expect a call back in 24-48 hours” they’ll say… Choose Zeel instead!