Soothe® In Home & Office massageReviews of soothe.com

I booked a massage at 6:30. My best friend booked one twenty minutes later. Hers was able to be fulfilled and mine was not. Then they take the money and it takes 3-5 days to refund. Absolute garbage!

more expensive for the same thing - seems american focused rather than UK

I have tried booking twice and each time they have cancelled 10 minutes before my appointment with no explanation or compensation. Not a reliable service, should not be in business.

Tried booking a massage, and when I hit book with my one bank card it said declined. How? I just had money in my account five minutes prior and I checked it before purchasing....well, seems like they put a $165 hold on my account BEFORE I could confirm appointment details. The account i used didn't have the money to cover it twice so it was declined.. How is that legal? I didn't even confirm the booking yet. When I chatted customer service they said it looks like "it didn't go through". Again, BS, WHY IS THERE A CHARGE IF IT DIDNT GO THROUGH? what a sketchy company. Zeel does nothing like this.

I recently Purchased SPAFINDER gift cards because Soothe said they excepted them on their website. Tried to book an appointment online but could not pay with gift card. Called customer service, they said I had to download and use the app. Tried this, It did not work either. Called customer service back. Was told it was a Spa Finder problem. Checked with Spa Finders no problem with cards both were valid. Called back customer service. After several minutes trying different ways to enter it they put me on hold. After returning to the line, the customer service agent informed me that they are not accepting Spa Finder cards. That's funny, its still on there website!!!! The only thing good was that the customer service rep. was polite

HORRIBLE Customer service and experience purchasing a gift card. I purchased a gift card to be emailed to me and it has been over 24hrs and I still haven't received the gift card. I reached out to customer service 3x and it was extremely painful to communicate with them and they failed to resolve the issue. It has been a massive time sink and I do not recommend this service in any capacity.

I liked everything. I appreciate you for such a positive experience.

Worst experience and worst service !!! Four massages in a row was a no show or a problem. Company makes mistakes and doesn’t make up for it or fix it. So many better options. Don’t do it!!!! They still want to charge me for their mistakes.