Sally
Literally ignored my support request
Literally ignored my support request, would prefer to give zero stars but it's not an option
Response from SongtrustApr 10, 2026
Hi Sahlemariam, we are truly sorry for the delay in getting back to you. We understand how frustrating that experience must have been. We're glad that we were ultimately able to connect and get things moving for you, but we recognize that the wait was far too long and that's on us. Our team has been working hard to improve response times, and we're happy to report that other Songtrust clients have noticed a considerable improvement in this regard. We also wanted to share that the one song you have currently registered with us has already been successfully registered with at least one global society, which is a great start. To ensure you aren't leaving any money on the table, we highly recommend adding every song in your catalog to your account. This is the best way to maximize your publishing royalties and ensure you are collecting from every available source worldwide. We hope that we'll exceed your expectations moving forward. If you ever have any other questions, please don't hesitate to reach back out at [email protected]. Our Client Services team is always happy to help.