SongtrustReviews of songtrust.com

Songtrust lacks the resources to properly collect your royalties. As the company expanded, the goal was to expand and then sell, not service writers. As a result, the infrastructure and consumer support is weak at best, and criminal at worst. You will not collect what you're fully owed if you sign up for this service.

My experience with Songtrust has been great so far. The registration process was clear and straightforward, and their support team responded promptly to my questions. I appreciate how transparent they are about royalties and how easy it is to manage my songs through their platform. It’s a reliable service for independent artists like me who want to take control of their publishing. Highly recommended!

basically im satitsfied with all the service provided from songtrust. but when i get paid, the exchange rate is too low compared to another bank 's currency rate. i think it would be better if u guys change this.

Hola, estoy feliz de poder trabajar con Songtrust pero las respuestas son muy lentas y aquí estoy aún sin poder subir una canción. Gracias!

I can only guess what changed from years ago, but the response time has gotten worse. I’ve referred multiple clients and friends to Songtrust and there is near unanimous dissatisfaction compared to before. You sometimes take over a month to respond to a support request. If you follow-up by email with questions or requests for more info, we provide that info, and then you sometimes stop following up entirely. This leads to some minor issues taking 6-12 months to resolve. One of the simple but burdensome issues is you creating duplicate registrations from co-writers and also removing the co-writers’ info. Three co-writers are all Songtrust members and register their new song in their accounts. Instead of merging them, the music society account shows 3 duplicate registrations, each of them inaccurate—Writer 1’s registration only shows his writer and publisher IPIs, with Songtrust inexplicably removing the IPIs for Writer 2 and 3. The same conflict occurs on the co-writers’ registrations. Another recurring issue is that you remove the writer’s publishing company from song registrations. Instead of the music societies showing the writer’s original publisher with Songtrust as the pub admin, they only show Songtrust as both original publisher and admin. When it comes to others searching for this publisher’s catalog, these songs do not appear. From my past experience, your support staff is trying their absolute hardest, but they’re being handicapped by whoever is in charge. I’m skeptical that anyone will ever read this, but if so, please tell whoever runs things to give your staff the resources to do their jobs. Your current customers are telling stories about their negative experiences, and in turn, are chasing away your future customers.

We have tried the register a song since December 2022 and it still says pending. No updates. Costumer service is horrible. Songtrust is pretty much useless if they don't complete registrations and you can't reach them either.

Everything becomes so easy.

Three stars because it's much like all support now. Between awful to mediocre.