SMP D.
Worst ID Verification System — Tried 30 Times, Still Not Working
My experience with Songtrust onboarding has been extremely frustrating. The Plaid ID verification system simply does not work. I have tried 20–30 times, in perfect lighting, with a valid government ID, but it always shows “Unable to verify your identity.” Even after sending all documents manually, nothing has been resolved. As an IPRS registered Publisher with a valid IPI, this delay is affecting my work badly. Songtrust needs to fix this broken verification process immediately. Many users are facing the same issue, and it’s disappointing that such a big company cannot provide a simple manual verification option.




