SonderMindReviews of sondermind.com

OMG!!! I was so lax in my search for a therapist. Once again, I was impulsive to a fault....again! I felt that I was at a good place for my mental health. I signed up and chose a therapist. SM told me that the therapist I chose, was not in network. Okay. I requested a therapist that was in my Optima Medicare plan. I knew I needed a social worker. Christy was and I chose to begin therapy with her. Things after only 2 sessions were progressing and feeling good. Then the BOMB DROPPED! I received an email that stated that a payment of 247.00 was due for my first 2 sessions. I thought there had to be a mistake. They told me with my in network therapist that my responsibility would be 15.00 copay. Okay. So I called the number, listened to the cockamamie messages, and chose the one to be called back and not lose my place in line. That was Tuesday. Today is Thursday. Still no call back. I called again that day, on hold for 45mins. only to be told, too bad. We'll set up a payment plan! Surprise, surprise! That's their way of saying, we got you, pay up. From the looks of the reviews, I am so not alone. Can't a power that be look at their policies and procedures and see a trend!!?? So yesterday I called and waited on the line for over an hour. When I finally got to talk to a human being, after listening to the messages that said that they accepted Medicare, I was told that I am responsible for the money owed and that they would set up a payment plan. I stated that I would not have ever agreed to therapy, knowing that I would be charged $120 for each session. I requested a manager or supervisor. She informed me that she was the only person there. Really!!! My therapist has been trying to help. She was very good with me for 2 sessions. And now it looks like it's all coming to end and I'm having to go through all of this. Because I don't have the money. I'm retired on disability. I came to this website for help. I got it for 10 days and that was it. And now it's all blown up and negative and terrible. Before ever starting, see if they'll give you anything in writing before you agree. Because that seems to be the only way to hold them accountable for what I know they told me. And unfortunately I don't have anything saved but hopefully I learned a lesson to not deal with companies like this.

You need more representatives handling your calls. Do you think it's healthy for someone seeking mental health advice, to sit on hold for over an hour? All you seem to care about is getting paid, that's the only time I heard from the "care" team. After they botched my referral from the Veterans Affairs. I am working with the VA to ensure they don't refer any of my brothers and sisters to this place, what a waste.

Sondermind doesn't tell you that Windows 10 edge doesn't work on their website for sessions. 2 calls to Sondermind for help was never answered. Found out later it only works on Firefox and Chrome. Missed my appointment and was still charged $85 and no refund was issued or call back from the Sondermind to my therapist . Avoid at all cost.

It was only one session and she didn’t know me and didn’t know her. But I thought talking to a therapist I would have gotten some more insight into what I was talking about, maybe she didn’t have enough to go on. The reason I gave a lower score is I was sending her emails to ask her about our meeting and if maybe I said something wrong or that offended her. She never answered my email. I didn’t say anything offensive but everyone takes things differently that is why I asked. I sent another email asking some simple questions she didn’t reply I figured she didn’t want to talk to me, so canceled my session and now looking for another therapist but not with this company. I did let Kaiser know my experience with this company when they asked.

My Therapist demonstrates knowledge and compassion! He shares his expertise in the areas that create concern in my life. I feel Blessed to have met Rob Thomas through Sondermind!

My therapist listens to what I am saying and hears the "sub-text" behind it. He gives me space to ramble on while I am looking for the point I am trying to make.

I felt like I was matched with the best possible therapist for my needs. She is very knowledgeable, but yet humble, and so easy to connect with. I feel very safe with her and that I can share what I’m actually feeling without me being judged. I am extremely happy that I made the choice to get therapy through Sondermind. I am hopeful and looking for a very positive outcome in the end.

Within 3 sessions with my therapist, I was able to recognize certain symptoms related to my childhood and teenage years that had been causing me anxiety and depression for many years. It also explained why I am very cautious when approached by certain strangers and their way of being. Most importantly is finding ways to feeling okay with myself and allowing others to be who they are without compromising my own values. I am truly grateful for the help SonderMind has continued to give me. Ramon R.