SonderReviews of sonder.com

Doesn’t even deserve ONE STAR, but there’s no option for that. We planned a trip to San Antonio, Tx. and fell in love with this place over their website because of the quaint decor and location right in the heart of where we’d hoped to spend most of our time. When we checked in, we were having a hard time finding our room, only to find out that it’s because they booked us a basement room. Is this even a thing?! We’ve stayed in lots of hotels but I’ve never been offered a basement room or knew there was any such thing. So, to say that the website is VERY misleading is an understatement. Apparently it is somewhere within the fine print; some rooms could be lower level and without a window. Well you better believe that if I’d seen that, I would have booked elsewhere. We paid $900 for 4 nights. When we opened the door to the room and realized it was in fact a basement room, I opened the app and started a chat to complain and ask to be relocated. They immediately moved us to a room on the 2d floor. Now THIS is the rom from the website…the ONLY room that they advertise btw. We unpacked and headed into town, only to be called about 3 hours later and say that if we didn’t pay for the upgrade we’d just asked for them we’d have to leave. Excuse me?! We didn’t ask for an upgrade. We’d asked to be relocated because we didn’t book a basement room. Of course we declined the $1K upgrade! So the phone tag game began and I spoke with 3 more people, with the 3rd being at 11:30 that night…after I’d asked to speak with management each time with a promise that they’d review and call me back. Well, that call back was received the next day about lunchtime. We had to sleep in the basement: very damp feeling and smelled moldy, no windows just creepy darkness, lots of “pressure” where both kept a headache, terrible bed, screaming people next door listening to loud porn for hours, doors slamming all night. Outside the building there was NO parking under $40/day. There was NO disclaimer or warning on the website about the entire 4 blocks or so surrounding the place was under construction…meaning all of the asphalt from the streets was torn up, surrounded by scaffolding and chain link fences. Homeless people sleeping right at the door and everywhere surrounding. They even removed themselves…yeah, poop on the sidewalks. Cops everywhere surrounding the place. In other words; yeah it was super inviting and friendly. The next day when I find ally got the call, I expected for them to resolve it. Nope. He basically told me that I should really start reading the fine print and because it wasn’t their fault, they wouldn’t be refunding us. We discussed this back and forth, I demanded someone with more authority to which he declined and said “it’s me, this is what you get, there’s not another option”. I continued and he said “well, good luck googling to find anyone”. Well, he wasn’t wrong there…apparently all of the REAL reviews are here and have been removed from their website somehow. He then hung up on me because I began calling him out on his character and poor ethics of a man. It’s such a scam. I even looked at the review section and it no longer allows me to see the 33 good reviews, but pops up saying that they have a right to remove “scam” reviews LOL. Yeah, they’ve removed a LOT! I have started a dispute with my bank and I won’t stop until it’s resolved. That day, we moved to another hotel because we both woke up (never really slept) with headaches and congestion. So, I hope this place gets the load that’s coming their way with all of these lawsuits they’re under. Yep, I found that out, so no wonder they refuse the refund, they’re desperately trying to stay afloat. Well Sonder, you’re going down and when I find out about it, I’ll celebrate this for you! You do not deserve to be in business. You’re literally the worst company I’ve ever dealt with…ever. People, you’d be better off joining the local 24 hour, $10/month gym for the month just for the shower usage…and sleep in your dang car than to book a reservation with these terrible people.

It smelled like mildew. Seemed to be the washer. Twice they said they would send someone "to clean it" but they just sent someone to drop off a washing machine cleaning tablet. I did that three times and it still smelled. I had to clean the gasket myself and it still smelled. It made my clothes smell and left black spots on them. I left work early, losing $400+ in earnings to meet someone there to clean it and they didn't clean it. The dryer also made my clothes faded and stiff, even on low heat. The cleaning staff clearly doesn't care. The mildew smell hits you over the head when you open the door to the unit. The bathroom sink had mold in it (which someone did clean out at least). The kitchen scissors had sticky junk on them. It doesn't give me confidence that details are taken care of and that cleanliness and sanitation is important. Chat support is awful. They misread my messages several times and so their responses weren't relevant. They were polite, but didn't take care of things. Phone support was a bit better, but obviously there were still issues. The last time I spoke with someone on phone, they said they would ask the on site staff if they could meet me at a designated time to replace the battery in the Yale lock so no one would enter the unit without me present. He said he would text me what he found out. Instead, he texted that someone fixed it. Meaning, they went in the unit without me which I had repeatedly said not to do. It was disrespectful and a violation of privacy. He should have tried to arrange another time. The window shades were sheer. So I could see into my neighbors apartments and they could see into mine at night. The kitchen was poorly stocked. I had to ask for a baking sheet. It wouldn't be big enough for pizza though. There was only one pan, no colander, no whisk. A single serve coffee maker would be better. The old school one is messy and most travelers don't need 10 cups at one time. The linens were scratchy and stiff. Not great to sleep on. Couch was hard and not comfy. The lighting was terrible. It was so hard to do my makeup in the bathroom and the bedroom was dark all the time. The parking garage gate stopped closing, so for 4+ days it was open. Which removes the sense of safety in a gated parking garage. Last, but certainly not least, the low flow shower head. It was like that episode of Seinfeld all 2 weeks. My hair was greasy, flat, hard to style and manage. I've stayed in the area lots of times and haven't had that problem, so I know it's not just a change in water softness. In short, I wouldn't stay here again and wouldn't even stay at another Sonder because of the standard that this one set. Why would I expect any difference at another unit or property?

This company is a scam. I reserved a room for February 18-20 at "the industrialist" in NYC on January 15th. Around the 23rd of January I was going to cancel my room because I would be unable to go on my trip. When going through their app and finding the option to cancel, I was prompted with a pop-up stating that I was ineligible for a refund because it was more then 24hrs past the time of my initial reservation. Thinking it was a mistake, since the date was more then 3 weeks away, I called customer service. They stated that I chose their "economy" option while making my reservation on their very complicated app. I did not choose any other option than those presented to me, none of which were "economy". After a very easy process with my bank I got the charges reversed and got a full refund through their portal. Today I received a very poorly proof-read email stating that since I got the reversal they are cancelling my reservation. I then went back to their app and tried to re-reserve the same room for the same dates. I was not prompted or offered an "economy" rate, let alone a lower rate for the room; just a "member price" which is 15% off the total. I am do not have a "membership" to any service this company provides. I do not think this will be the last communication I receive from this company and I will continue to update this review as it progresses.

I stayed in a 2 bedroom apartment at Sonder Jewellers Row in Chicago - the apartment was somewhat nicely furnished however different to the one pictured when I booked. It had practically zero natural light and looked out onto an alleyway which had (I think) sewage trucks accessing each morning from 4 or 5am. Very noisy. Check in was difficult - I tried to organise an early check in but Sonder's email customer service system means you speak to multiple people who don't seem to have read what their colleagues had previously said. I was unable to check in early, in the end they offered me 30 mins earlier for $30... When I did check in the code given to me to access my room was not correct - I had to then back and forth over email again to get a code which worked. I just kept thinking the whole time how dysfunctional the customer service was and wished there was a reception. Sonder is a rubbish company and not worth the trouble.

Hotel was next to noisy restaurant, zero disclaimer on hotels.com but they said since there’s one on Expedia no refunds. They are a sneaky deceitful company. Never again

They run a rental background on you AFTER you pay money and book with them. So I used them to book a trip for my mother's birthday, and my booking was canceled a month after I booked the room. They sent me a text to call them if I thought the cancelation was a mistake. So I called confused, and the cust service agent said that it was for the safty of their other residences. What? I've never rented before, I've only own my home, I've never been arrested or have had any dealings with law enforcement, and I have a very good credit score.. but im a danger to their other residents? This is what I get for trying to get a good price on a room. I've learned my lesson and will pay more premium prices for a better experience. I just hope this helps someone else.

Had a nice apartment from them reserved on AirBnB saw that they had dropped the price and when I reached out to them via AirbNB they convinced me the easiest way was to cancel and book directly to them My new reservation was now non-cancellable and due to testing positive, I could no longer make the trip Their response was effectively that I was SOL since they gave me a one-time courtesy credit when I had contacted them about shortening my stay. Never leave AirBnB platform and book directly with them! You lose all your protections

I read the reviews of others who posted and consider them very unlucky. You see the Phillipine folks you're routed to after the automated response by the recorded woman who sounds like a Londoner are utterly clueless. Not because they are Phillipinos, rather because this is the worst run, most audacious joke of an organization I've ever encountered in any area of commerce. I spent 2.5 hours over two days trying to weave my way through their absurdly complicated check in process with the assistance of two well meaning Phillipineo operators who tried without success to a to check me in. A process I abruptly halted when one such person insisted that I photo my drivers license upload it on a site with no upload facility and send it to Manila I started by saying the folks who wrote the other posts were "unlucky". I say that because they actually got into this septic tank of an institution and I didn't. Hence, I only lost some phone time. My recommendation is that anyone looking at Soder chose a homeless persons tent in lieu, you'll be happy you did.