SonderReviews of sonder.com

The customer service and responsiveness was very poor. I stayed at one of the Dallas locations. The lift was locked and I had to lug two suitcases downstairs to get to elevator that goes to apartments. It to “customer service” a long time to respond to me about the lift and it was still locked when I left three days later. One other issue received the same slow response and lack of resolution. I ended up leaving early because one day when I came in from work I discovered that someone had left a wet washrag hanging in the bathroom. I no longer felt safe there.

We stayed in sonders Dallas for a long term stay through work. I left my doc marten boots behind in the closest to which I was told "I know how frustrating it is to lose your belongs during a stay. I've lost multiple items during my trips." I didn't lose it I left them behind and the staff had stolen them!! Anytime we called to get anything fixed or cleaned you had to speak to several different staff who didn't communicate to each other and had to explain everything more than once. Dishwasher didn't work, the place was either too cold or too hot, extremely stuffy, paid 80 dollars for cleaners who didn't change the sheets or take the out the trash, plumbing was horrible, toilets would make a lot of noise and the water smelled, condensation on the windows that drips to the floor, sockets trip everytime try to use them. It smells in the hallways and entrance.. the list goes on.

Stayed in Nashville Tennessee and by far the best stay away from home I’ve had the pleasure to walk into. I arrived today and the place was immaculate. Everything from top to bottom was sooo clean. My mom and I walked in and immediately we were met with smells of sanitized and clean surfaces. The stay is such a great location and very easy to follow and smooth check in! Anyone looking to stay in Nashville COME HERE you won’t be disappointed or dissatisfied!☺️

I was very happy with my visit to one of Sonder's Philadelphia sites. Room was immaculate, new and fully equipped. Almost everything worked well, including door code, wifi, appliances. The Nest heating control was badly programmed and hard to fix. The app was difficult to use for contacting customer service, but they did provide the things I asked for. The local manager was a delight. I am shocked to read so many negative reviews here about Sonder. I guess they have different management for different sites. I also found their processing of the payment, and their security requirement and photos a bit surprising and intrusive. They have had a data breach, so this is potentially a huge risk.

DO NOT STAY HERE! I booked Sonder Dubai Downtown Towers for me and my family, when I arrived they told me housekeeping is no longer included so I will have to pay extra, even though this new policy came into effect 2 weeks after the date I booked my stay. I’ve stayed in some of the cheapest basic hotels and even they freshen up your room daily. All the staff were incredibly rude the entire time, I’d call reception and ask for towels or information and they’d tell me they’d find out and call back but never did, anything I asked for was not done, so unusual for a hotel to run this way. The icing on the cake was when they told us there would be a planned / controlled fire alarm at 11am on Monday morning, it went off at 4:30am and woke my kids up. I never usually leave reviews but this place ruined our holiday / experience.

By far the dirtiest place I have ever stayed ! I stayed at the Sonder in Palm Springs , CA for 3 days from 01st Jan 2023. Cut my stay short because of the filthy rooms. On the day that I checked in, the reception had 3 employees ; they need to employ cleaners not pen pushers ! Reception was stinking of body odour , room was so filthy ,the floor was sticky and had chewing gum and god knows what else stains. The bathroom had urine stains on the toilet seat; the shower had shower gel streaks that looked like they had not been cleaned for ages. This place is a public health disaster waiting to happen. The only positive was Alex at reception!

Very unprofessional and racist.

I would give this place negative stars if possible. I asked to speak to a manager, was HUNG UP ON TWICE, then was promised a manager would call me in 24-48 hours and no one has called. I don't understand how people can even work for this company with any sort of pride. STAY SOMEWHERE ELSE!