SonderReviews of sonder.com

Terrible experience with Sonder Sonder imposes an absurdly time-consuming process, after you book one of their properties, and before you can check in. I tried their properties twice now (I forgot I'd sworn to never use them again after my first Sonder booking). I travel mostly for business and need frictionless process. The Sonder check-in process is convoluted, wastes time and a real turn-off . We now blacklisted Sonder for our company travel.

When we got to hotel room the heat was on and the room was 30 degrees. We tried everything to turn it off. We didn’t sleep the whole night due to the heat then the fire alarm went off “by mistake” so that didn’t help with sleep but Atleast we got a second of fresh air. We spent all day all night back and forth trying to figure out how to turn off the heat and they were no help at all. Finally they said they would bring up a fan. They brought up a space heater. The temperature never dropped below 28 degrees. These people suck all they did was give us 20 pounds back for a 400 pound stay of sweat and no sleep. Don’t book with them.

Unprofessional staff, no communication, unreasonable charges

Kensington Gardens I loved it, super clean, super safe area and felt like a premier in. Stayed there for a week for work and would stay there again when i return.

My booking was not accepted, because the system did not ask for a CVC. None of my three debit cards can be authorised without that. Even after calling Yasmina on your customer services line, and even after she consulted a manager, I was not offered the chance to pay another way. Therefore I simply cannot reserve successfully!

Montreal Stay CIM Mining Conference. I reserved a bachelor room at the Sonder Maisonneuave in Montreal and out of 6 Guest Service features only 3 were functional. I had access to the Gym, Outdoor Patio on the 14th floor and the Dry Sauna. The Wet Sauna, Hot Tub and Pool were closed. The pool is understandable given the time of year. If you advertise these they should be available. Sonder does not facilitate any type of personal check in as it is all done through the internet and although the front desk is supposed to be attended 24 hours it was not. Several times there was no one available to get advice or assistance from. Lastly, I informed housekeeping that I didn't need room service every night which they understood to not delivery any room service during my 4 night stay. For a $1000 bucks, I will stay somewhere else next time.

Booked apartment in Boston for my 86 year old mother to stay at for our daughter’s graduation. She cannot check in online because she is not at all computer savvy and process is complicated and involves facial recognition as well as data input. I’m in Boston ahead of her and asked at the Sonder management office if they could check her in in person given the situation. Was told by staff member that even though the office is open at the time of her arrival they might be too busy check her in so she would have to do so online. This is not only incredibly poor customer service, lazy and inflexible, but it’s also age discrimination to refuse to accommodate an older person who can’t use a computer. Really expensive rates, very basic accommodations and crap customer service. Never using Sonder again.

I wish I could give them less than one star. I booked a hotel room through their service at a Sonder but when I arrived at the property, the room I booked didn't exist- they kept telling me to go to the 5th floor, which is a bar/restaurant. I was on the phone for 3 HOURS with six different Sonder representatives, all of whom put me on hold and disconnected the call, without any call back. A week later, no one has reached out, followed up with me, or explained how this happened. I had to book ANOTHER hotel room for the night, after a very frustrating 3 hours trying to get ahold of anyone who would help. What an awful service, horrible customer experience.