Sonder - a new way to stay in your favorite neighborhoods around the world.
Sonder (sonder.com) has 600 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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600 approved reviews, newest moderated first
Jude H.
We stayed at Sonder Maisonneuve Montreal for a week in March 2023. Friendly helpful service, amazing rooms with loads of space and presented exactly the same as the photos. The booking/check in system is a little unusual so best to read all the instructions in advance. We cancelled and rebooked and our refund turned up in our account as promised.
Crafty F.
Cancelled last minute. Worst company ever
Gargilli G.
Terrible experience, they cancelled last minute, no reason given, a reservation made a long time ago for a 5 beds apartment for the weekend. Prepaid 1.4K. ROMA is very full with Bruce Springsteen concert and the Tennis championship. Practically impossible to find a bed. On top of everything our apartment was put back on sale for 4K. No further comment needed
J N.
The Worst. Another failing silicon valley co. No coffee flakey lock issues the front desk is in phillipines No thx
Lex
Worst customer service. My reservation was cancelled with no explanation but they still took the funds from my account and now I have to wait 5-10 days for them to be refunded. When I had questions unrelated to the cancelation they would just end their message saying the decision is final.
AGNES B.
The television didn’t work during my stay and they forgot to give face towels so I had to wash up with a hand towel customer service is very negligent and irresponsible
Line
To be honest, the views here on trustpilot made us worried regarding our booking. But I can also honestly say that we’ve had a wonderful experience with Sonder (stayed in Sonder St. John in London). The room smelled clean, there was everything we needed and the no-contact check in and out process worked perfectly! We had a couple of questions before and during the stay, and got answers promptly via the app. All very positive answers. Loved it! I can definitely recommend Sonder (at least in London, as we’ve only tried this). Thanks a lot!
J G.
Accommodation was to a good standard. Building work in the apartment resulted in main staircase being blocked (fire safety risk?!) and then had a power cut.