SonderReviews of sonder.com

i just stayed at a sonder and they charged us an additional $111. at first they said it was for “damages” from “paint marks on walls” but when we pressed them for photos of the damage they didn’t have any. they then turned around and said it was for cleaning for “excess mess” and sent photos of the bed not being made with some towels in the floor, dishes in sink, and some wrappers/soda cans left on counter/bedside table. this was odd to us because they don’t have a cleaning checklist or policy like airbnb and i’ve never had a hotel charge me for that sort of stuff. they even go as far as to say not to worry about taking out trash when checking out because they’ll “do it for you.” they also didn’t provide us with dish soap and only gave us one small garbage bag for our 3 night stay. when we first arrived on property there was food left in the cabinet from prior guests and they didn’t do anything to remedy that when we notified them of it immediately via their app chat (eg offer to clean, move us to different room, or reimburse partially like a hotel probably would). they also were hard to get a hold of for more towels/hangers for the room and tried to log our requests for the items as “complete” despite never actually bringing them. they told us they weren’t sure if or when they would bring us the items despite reassuring me before the stay that they had staff on site to assist with those matters. they did eventually bring more towels but never the hangers. customer service was terrible trying to get our money back from. very disorganized communication with different stories/explanations for why our money wasn’t being refunded coming from each representative i spoke to via email, text, app, and phone.

Horrible experience with non helpful and not kind customer support, left me after payment with no instructions for check in and no code for the door. The App is Horrible and keeps saying "something went wrong"...at the end we paid a lot to sleep there only 3 hours...

Back in December my wife and I rented an AirBnb from Sonder and the experience was a nightmare. To spare you all the whole book I could write about the awful trip, it ended up as basically a bait n switch with no customer support, and when trying to get money back from occurrences that happened because of the 100% illegal way the host handled our situation, the host basically said “too bad, we gave you a place to stay and it’s not our problem.”

I stayed at the Quincy in DC for three nights. I saw the reviews here after booking and got nervous, but my great experience compelled me to write a review. My room was way more spacious than anticipated, and maybe I missed it in the photos but I hadn't expected such a well-appointed kitchen. It was fantastic to be able to make some of my own meals so comfortably. I didn't use any amenities or need any help from staff. The gym did look like a pretty standard hotel gym. I had no problems getting into the building, and the wi-fi worked great.

Rude behavior of the “concierge” customer representative. I booked a long term stay at a Dallas property, the have ZERO expertise in these services. No way to bring luggage, groceries to the unit other than down multiple stairs and through a hot garage. I spoke to this “concierge” for help as I was ill and needed assistance, followed her instructions and was told it was impossible. I reached out for further assistance and she cut me off in an abrasive manner and since I was sitting there with no voice and a high fever trying to get help her manner drove me to tears. Her cruelty was beyond belief. Is this how a guest is to be treated?

Absolutely horrible experience. The elevator is in the garage disposal area that smells terrible it ruined the entire trip I would never stay here again

Sonder Park Amsterdam. Miserable experience. No amenities, not even a washing machine. Aircon timed off after two hours thus waking us at night. The staff was gruff and unbending. Not even toothpaste available. The clerk pointed down the street and says go to the supermarket. This is the worst hotel imaginable... Sonder is a fraud.

Again very hot rooms no aircon in Sonder Vauxhall the Prince must be over 30 in the room. I have asked for ac to be fitted a number of times will not be staying again