SonderReviews of sonder.com

I tried to use Sonder in New Orleans. One week before I was supposed to arrive, they sent me a confirmation for a different apartment than the one I rented. When I called, they told me the unit was being treated for termites and the operator quickly said, "you can cancel any time," which was a red flag. I looked at other places, but at that point my options were limited. Then they sent me a confirmation for a THIRD location - not nearly as nice a place and in a sketchy neighborhood. When I called again, they said the SECOND unit was being treated for termites. I canceled after that, which left me scrambling to find a place at the last minute. Clearly, as long as they could stick me somewhere in my target city they considered themselves off the hook. Read reviews of the company and visit sites like Better Business. Their customer service is terrible and their reputation is rightly very poor.

Sonder Bayswater! My daughter loved it! Immaculate rooms and very polite, helpful concierge! Fabulous company when booking needed to be cut short

I attempted to book a second time after my reservation was canceled at the door when checking in. This week I have a second try only to have an agent assist in my booking. Took my $1100 and within an hour cancelled. I was then told I had to wait 10 days for my money and no explanation of why cancelled. As a business traveler who would have been a consistent customer. Horrible business practices and customer service is needing to speak with their “team” for any resolution. I would never recommend this company! Not going for a third experience that’s for sure.

The worst! They have all kinds of secret booking rules. You may not change rooms unless they upcharge you according to ridiculous "dynamic pricing". Be aware that you should never use the app or online to book. Call customer service on the phone or they will give you the most crappy room available. Stay at a hotel if you can.

We stayed in the Washington Street apartments in Manhattan for 1 week. The apartment was very nice and spacious with great views, staff were very friendly and helpful and amenities were great including a rooftop swimming pool. Couldn't fault them at all, was surprised to read the reviews on here so maybe not all of their places are so good but this one was great for us.

Great Portland Street, London. Filthy room. Broken furniture. TV not working. Complained a number of times but ignored. Asked for a refund but they take your money up front so nothing i can do. The room was misrepresented in the photos and in terrible condition. Would never use this company again.

ZERO STARS - I booked a stay, paid and verified my identity - followed every step to a T. Within 15 minutes I get several notifications that my booking was cancelled, and when I tried to log in to my account, my credentials were deleted. Apparently I have a “prior record” (I have NEVER used Sonder before) and they refuse to tell me what is going on. No contact from customer support to try and fix the problem. PLEASE DO NOT BOOK WITH THIS COMPANY. Save yourself the effort and use AirBNB or simply a hotel.

We were booked for a 3 week stay. During the second week our AC unit went out. The unit got up to 90 degrees. They took 2 days to get us fans, and another day before maintenance came to look at the AC. We were told that there was nothing that could be done, and the only option would be to move across town to a different Sonder or to check out a week early. The other Sonder was in an area where there was a much higher crime rate, so we decided to just check out early. They did refund the days we did not stay, but on the day of checkout they threatened to call the police and said we were trespassing because we needed to check out at 1:30 instead of 1:00. The local building manager, who we only saw on the last day when we were going to check out, was extremely rude. Her name was Davita. Some of the worst customer service I have experienced, and we spent over $3,000 up front. Very disappointed. Will not be staying at another Sonder again.