SonderReviews of sonder.com

I kept getting emails about ID verification when I've done it before and the app kept incorrectly saying I didn't have the app downloaded when I was chatting with customer service on the app! They need to work out their whole customer service and pre-check-in workflow because it is cumbersome and a waste of time!

Worst hotel reservation system ever. In the end I cancelled my bookings.

I arrived at 730am after flying in from Australia and am still sitting in the foyer over 6 hours later. I have been told I should have made an early check in request. Haven’t had a shower now for coming up to two days and seems they are not able to get my room cleaned or put me in another room

Their LA hotel onerously charged our card 800 USD (550 USD over the deposit) for claimed damages which we categorically did not cause, and sent us a snotty email claiming the decision “was final”. We got the money back after a very sternly worded email back and threat of legal action, but they didn’t have the decency to reply.

Éviter à tout prix ! FRAUDE. Le suivi et service client n'est pas à la hauteur. Nous avons annulé une réservation et n'avons pas pu nous faire rembourser comme mentionné sur les conditions de vente. Impossible de se communiquer par téléphone au service client, uniquement par messagerie. La personne contactée sur le chat n'a jamais accepté de donner son nom. Un responsable devait nous rappeler ce qui n'a jamais été fait. Nous n'avons jamais été remboursés de notre séjour annulé.

To echo everybody else here, it feels like a scam so I would avoid. Quoted me one price and charged me a higher price. I asked their customer service for help and they advised their pricing is 'dynamic' and 'the price you see online does not reflect the actual charge once booked'.

Hotel cancelled our reservation 1 hour before check in after flying to Boston. My daughter and I had no place to stay in an unfamiliar city. The representative told me they had a room available at another Sonder hotel in Boston but they would charge me $2,600 for one night. Other then that they offered no other help for me to find a room on a weekend at a very busy time in Boston. We ended up having to pay double the price of what I had booked 2 months ago due to it being so last minute. The Customer Service would not transfer me to a supervisor and gave me no compensation for the rate that I needed to pay to have a place to stay.

My bill, which was automatically charged to my credit card, was much greater than the quote I received online. I contacted their customer service department and uploaded both the bill and the quote. They claimed the difference was due to currency rates between US and Canada, but that's impossible because their original quote was in both currencies. Plus, there is not a 58% difference in the currency exchange rate. Their reps speak a very broken English and there is a lot of background noise on their calls. I spoke to them multiple times. They claimed they couldn't understand me which I believe is fraudulent since I sent them the quote and the actual bill.