At SolutionBased Inc, our mission is to empower individuals with disabilities and seniors to remain in their beloved homes. We are committed to creating innovative, cost-effective solutions that improve daily living. Customer feedback is invaluable to us, guiding our continuous improvement of products and services. Based in Los Angeles, our team provides direct, personalized support without outsourcing calls. Please don't hesitate to reach out with any questions or concerns. Best, Israel Gamburd, CEO
Solutionbased (solutionbased.com) has 269 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Health Equipment · Aliso Viejo, California
Excellent
Health Equipment · San Francisco, California
Excellent
Health Equipment · Maywood, California
Excellent
Health Equipment · RANCHO CUCAMONGA, California
Excellent
269 approved reviews, newest moderated first
Teresa S.
Terrific product, very needed for accessibility. Terrific customer service, the owner that I spoke with was so considerate and so helpful. I could not be happier. All around just a very, very good experience with this company.
Response from SolutionbasedJun 28, 2024
Thanks for the 5-star review. Israel is always here listening and learning for customers' feedback. It's important to us!
Barbara K.
My order was delivered on time. The Bath Lyft Chair is working perfectly for my needs. I would definitely recommend to anyone who needs assistance safely to enter and exit a bathtub.
Response from SolutionbasedJun 28, 2024
Thanks for the review and the recommendation.
Wes M.
Ordered 3 parts for my brother's chair SBT2. 2 parts received were correct. 1 parts was wrong. Some difficulty was encountered to get the wrong part corrected. I am now waiting on the correct part and a return label for the incorrect part.
Response from SolutionbasedJun 12, 2024
Thank you for the feedback. Sorry for the inconvenience with your recent order. Please reach out if there is anything else I can assist you with. Direct number (818)293-1689. Chad.
Bob Johnson, Back-Forty P.
The Shower Glide has become the answer to my problems in the shower. I am a 240+ lb male who lost most of the control in my legs about 3 yrs ago. The Glide chair allows me to transfer from my wheel chair into the shower and back out to my chair totally unassisted. This is the best thing since sliced bread, peanut butter and jelly.
Response from SolutionbasedJun 28, 2024
Thank you for the fantastic review! We're happy to hear the ShowerGlyde has been a game-changer for you. Helping you regain independence in the shower is what we're all about. Comparing us to sliced bread and PB&J? We're honored! Cheers to many more easy, unassisted showers!
Reberta
Very friendly and knowledgeable Person that the phone. He was very helpful. Help me fix my problem with the shower Buddy chair. Thank you, Long
Response from SolutionbasedMay 9, 2024
Thank you for your review! We're delighted to hear that our team could assist you with your ShowerBuddy chair. We're always here to help!
LitenUp
Xlnt online product descriptions. Product fulfills that in use here
Response from SolutionbasedMay 7, 2024
Thanks for taking the time to review the ShowerGlyde SG3.
Pamela S.
My husband was recently disabled by a stroke, and our home presented challenges for his care. The Shower Buddy offered an elegant solution for the problems we faced. We received extensive attention from the company helping us measure our space to determine its feasibility for our home. The company provided personalized help through Zoom for that purpose as well as assembly of the product and its potential use. Unfortunately, the health status of my husband declined to the point that he would be unable to safely benefit from the Shower Buddy. I received no push back or hassle to make a return. I remain grateful that I could at least try this wonderful product which is very well built, sturdy, and versatile.
Response from SolutionbasedMay 7, 2024
Thank you for sharing your experience. We're sorry to hear about your husband's health decline, but we're glad we could assist you through the process and make the return hassle-free. We appreciate your kind words about the ShowerBuddy and hope you and your husband find the support you need during this time. Please don't hesitate to reach out if you need any further assistance. Take care.
Elaine H.
Purchased a ShowerGlyde SG3 for my 88 yr old mother to use. Extremely well designed and manufactured; works perfectly and glides easily. Has made helping mom shower so much easier on my back and so much safer for her. The hard seat is VERY hard though so recommend ordering the soft seat. Needed to order extension legs to go over the jacuzzi tub in her bathroom, and the order took several months to get shipped. Initial lack of communication regarding the legs being backordered is why I took off 1 star in my rating.
Response from SolutionbasedApr 29, 2024
Thank you for your feedback! We're glad to hear the ShowerGlyde SG3 has made a positive impact on your mother's safety and your experience. We apologize for the delay with the extension legs and the communication oversight. We'll work on improving our processes to prevent this in the future. Your input helps us serve our customers better. Thank you for choosing us!