SOLE FITNESS PARTSReviews of solefitnessparts.com

Response from SOLE FITNESS PARTSJul 14, 2025

This is an automated reach out (the rating), but we do understand that frustration. I did look into your order and found this: Expected Delivery on Monday 14, July 2025. Your order was placed July 5th, just after the Holidays and backlog and we do not ship on Saturdays or Sundays. It was shipped that coming Monday, July 7th. All delay is that of the carrier and is out of our hands, but your items were shipped via the method you had chosen. We would greatly appreciate a revision on this now that you have more information! Thank you!

Response from SOLE FITNESS PARTSJul 10, 2025

We are glad to have met or exceeded your expectations. Thank you for your review!

Response from SOLE FITNESS PARTSJul 10, 2025

Shipping is pricey everywhere, it seems, especially in this industry. We appreciate you placing an order with us! Thanks for your review!

Response from SOLE FITNESS PARTSJul 8, 2025

Our response to you was as follows, via email, which you also responded to: "I see the order was placed to our supplier to send directly to you as we did not have one in our physical inventory. It was placed the 2nd, which, with the Holiday and their several days off, has set things back a bit. We will update you with tracking as soon as we receive it!" Your response - "Thank you for your immediate reply. I look forward to receiving further emails regarding shipment of this order. A tracking number would be most helpful." As such, a one star review for an issue that is pending resolution and with said communication, we have not left you in the dark and we feel is not a good representation of efforts made from our company. That said, thank you for reaching out to us! We hope you will consider revising!

Response from SOLE FITNESS PARTSJul 7, 2025

Thank you for leaving us a review! Unfortunately, most suppliers of fitness parts do not send installation instructions with the parts. There are a lot of certified technicians on YouTube that shows how to do many of the most common installations nowadays. If you can not find a video for it, please feel free to reach out to us!

Response from SOLE FITNESS PARTSJul 2, 2025

We are glad you had such a great experience! Thank you for taking the time to leave us a review!

Response from SOLE FITNESS PARTSJun 30, 2025

Thank you for your review! We work hard to make the best impression!

Response from SOLE FITNESS PARTSJun 30, 2025

We are glad to hear this! More often than not the E2 ends up being fixed by a new gear motor. Not always, though! Thank you for your review!