SOLD.comReviews of sold.com

Response from SOLD.comJan 2, 2026

We’re truly sorry to hear how frustrating this experience has been. We understand how discouraging it can feel when early conversations don’t reflect the outcomes you were hoping for, and we appreciate you sharing your perspective. To add some important context, your account has been active for just about one month. SOLD.com is structured as a 12-month program by design, because most homeowners are not immediately ready to sell when they first request information. Historically, only about 10% of homeowners are prepared to engage within the first 30–60 days. The majority require time, education, and follow-up before they are willing to seriously discuss selling. This longer nurturing window is exactly why the program is not positioned as an instant-gratification lead source. SOLD.com has been operating for over 7 years, and we provide agents with full transparency into lead activity, engagement, and conversions. Our longevity, along with the positive results many agents see over time, simply wouldn’t be possible if the system didn’t work when implemented as intended. We also want to directly and clearly address the concern about lead quality and sourcing. We do not scrape public records, reuse old data, or sell harvested contact information. Every homeowner lead comes from individuals who submit their information through our website or through ads we run online. Each submission includes explicit opt-in consent language, along with time-stamped confirmation and IP address data. This level of verification is required by law, and we take it seriously. Anything else would be unethical and illegal — and it is not how SOLD.com operates. When homeowners say they don’t recall submitting a form, it’s typically because they are very early in the process, requested general information (such as a home value or selling options), or submitted the form weeks or months prior. That doesn’t mean the lead isn’t real, it means the homeowner isn’t yet emotionally or mentally aligned with selling, which is common in this stage. We’re always open to reviewing lead activity, walking through sourcing details, and helping agents adjust follow-up strategies to improve engagement over time. If you’d like to discuss your account in more detail, our team is available to do so.

Response from SOLD.comDec 31, 2025

Hi Jennifer - We’re truly sorry for the frustration this experience caused you — that’s never the outcome we want for anyone. To provide some clarity, SOLD.com works with homeowners who explicitly submit their information through our website or through ads we run across social media and other online platforms. These ads clearly state the purpose (such as requesting a home value, exploring selling options, or receiving a cash offer), and consent is required before any information is submitted. It’s also important to note that being a Realtor does not exclude someone from using SOLD.com. In fact, many real estate professionals come to us because they are exploring cash offers for their own homes or on behalf of clients. For that reason alone, Realtor status would not prevent outreach. That said, we completely understand how unsettling it can feel to receive communications you don’t recall requesting. This happens more often than people realize — users sometimes forget submitting a form or clicking an ad, and you are certainly not alone if that’s the case. Another possibility is that someone entered your information on your behalf without authorization. That is a direct violation of our terms. When this occurs and is brought to our attention, we immediately deactivate the account and permanently delete the contact information. This review is the first time we’re hearing of this issue related to your information — had we been contacted earlier, we would have taken care of this right away. While this review doesn’t include your full contact details, we want to resolve this properly. If you email [email protected], we will: • Deactivate the account immediately • Delete your information from our system • Provide full transparency, including: • The exact ad or form submission • Timestamp of submission • IP address used • The consent language that was accepted We take data privacy extremely seriously and are happy to walk through everything with you directly. Please reach out so we can resolve this promptly and transparently.