SOLD.comReviews of sold.com

Response from SOLD.comFeb 20, 2026

We’re genuinely sorry to hear that you’re frustrated. We do want to clarify a few important facts for accuracy. • Your account was created less than 48 hours ago. • You are currently on a free account and have not paid for any programs or services. • Our referral model is pay-at-close — agents are not required to “pay a fortune” to receive referrals. Many agents participate successfully without upfront costs. • Because the account has only been active for two days, no referrals have been issued yet to you, so you have not even been given an opportunity to experience our referral process (or quality) or platform in action. Within 24 hours of signing up, you spoke directly with a member of our human support team. In fact, there have been multiple interactions with our team during your first 48 hours. We take support seriously and make every effort to respond promptly and professionally. We understand that new systems can sometimes take adjustment, but labeling the entire company based on less than two days of use — on a free account — does not accurately reflect how our platform operates. We work hard to provide value to agents, and many of our partners have built successful businesses through our referrals. Results take time, consistency, and participation in the program. Given your dissatisfaction, we have deactivated the account for now to prevent further frustration. If you would like to give the service a fair opportunity and allow our team to walk you through how referrals are delivered and tracked inside the dashboard, we would be happy to reactivate your free account and assist. We truly wish you success in your business.

Response from SOLD.comFeb 18, 2026

We’re truly sorry for the frustration this caused. We understand how upsetting it must have felt to receive a collections notice. While we did receive an ACH payment around the time this referral closed, it came from the brokerage without any remittance details, property address, or agent reference. Because of that, we had no way to connect the payment to your specific transaction. We followed up when we couldn’t match the payment but unfortunately didn’t receive a response, and with no identifiable record tying the funds to this referral, the account was ultimately sent to collections. As soon as we were able to connect and clarify what happened, we immediately canceled the collection effort. This was a breakdown in communication, and we sincerely apologize for the stress it caused. We value our agent partners and appreciate the opportunity to resolve it quickly once we reconnected.

Response from SOLD.comMar 9, 2026

Thanks David! Glad Sarah could help!

Response from SOLD.comMar 9, 2026

Thanks for sharing Shannon. It is important for us that you feel supported and set up for success!

Response from SOLD.comJan 9, 2026

Hey Chris, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience felt frustrating, and we appreciate the opportunity to provide some clarity. While it may appear on the agent side that a single call led to this appointment, this particular homeowner first came to SOLD.com back in 2021. Over the course of several years, our team made multiple outreach attempts and ran a long-term nurture process — including repeated calls and dozens of emails — to build trust and stay engaged until the seller was truly ready to move forward. That ongoing effort is ultimately what led to the July 2024 appointment being set for you. We also understand that this transaction took longer than expected to reach the finish line. In our experience, that’s not uncommon — many sellers require significant time before listing, and a large part of our value is staying consistent and present so our agents are in position when the seller is finally ready. Regarding follow-up on the referral fee, we apologize if this felt excessive. Unfortunately, because referral fees are success-based and only due at closing, we do need to be diligent in tracking transactions to ensure accuracy and fairness across our agent network. That said, your feedback on how this communication felt is noted. We do want to acknowledge that you’ve successfully closed two transactions through SOLD.com referrals and currently have additional opportunities in your pipeline. That said, if the program isn’t a fit for you moving forward, we completely understand. Your account is on our free, pay-at-closing platform, and we’re happy to remove you at any time upon request. You can reach us directly at [email protected], and we’ll take care of it promptly. We appreciate you working with us and wish you continued success, whichever path you choose. — The SOLD.com Team