Yochi C.
Excellent customer service
Excellent customer service, which, for me, is very important.
Solawave is a skincare technology company based in Los Angeles, California. We’re a team of entrepreneurs, engineers, and skincare aficionados on a mission to make science-backed skincare accessible to everyone.At Solawave, we believe the skincare industry is too focused on so-called flaws and imperfections. Skincare shouldn’t be about disparagement. Each one of us is navigating our skincare journey with our unique aspirations.To help you achieve whatever your goals may be, we believe every single person has the right to high-quality skincare. Our patented skincare technology, designed for all genders, ages, and skin types, helps you achieve smooth, radiant skin while maintaining natural beauty.
Solawave Inc. (solawave.co) has 141 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent

Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent

Cosmetics & Makeup · San Francisco, California
Excellent
141 approved reviews, newest moderated first
Yochi C.
Excellent customer service, which, for me, is very important.
wemblsyahoo.com
I love my wand and the serum. I did not have it for a long time, only three weeks but I can see some improvements. On another note, I realized after 3 weeks I was missing a refill. I emailed the customer service and within 10mn they responded to me and sent me one! I was plaisently surprised, I didn't ask for it but they did without any questions! Great customer service must say. Great company and product. Caroline
Shawny B.
Solawave customer service is excellent. They responded immediately to my email request and took care of everything professionally and to my satisfaction.
Ss
I bought 2 wands that I used 4ish times. They are both now not working. The “warranty” period has conveniently closed but they said for $89 I can have a new wand. Clearly not going to put more money into this company. What a scam
Response from Solawave Inc.May 14, 2024
We're so sorry to hear about your wands and would love to follow up with you. Please email us at [email protected] so we can help!
Pamela Rae K.
I have had a couple of issues with my wand and each time the customer service and response time to my inquiries has been simply amazing. Love the product, love the team. Highly recommend!
Yvette
Solawave has some of the best customer service that I have ever experienced. My package was delivered to the wrong address and they got right on it, staying in touch with me from start to finished, confirming that it was in my hands! I love their products as well And will be ordering more!
D.M.
I have the first gen Solawave wand and it really works. I decided to get the upgraded one (gifting the other to my mom) and am excited to check it out. The service team goes above and beyond to ensure you have a great experience if you email. This is a company that truly cares about its products and customers.
Debbie C.
I have been using the Solawave for about a month now and am excited to see the benefits. This is an easy to use skin care product and perfect self care. I have reached out to customer service with a question and Khaye was fantastic to work with and was able to answer all of my questions and provide help very quickly. I started using the serum and love it, definitely makes using the solawave much easier.