Solawave is a skincare technology company based in Los Angeles, California. We’re a team of entrepreneurs, engineers, and skincare aficionados on a mission to make science-backed skincare accessible to everyone.At Solawave, we believe the skincare industry is too focused on so-called flaws and imperfections. Skincare shouldn’t be about disparagement. Each one of us is navigating our skincare journey with our unique aspirations.To help you achieve whatever your goals may be, we believe every single person has the right to high-quality skincare. Our patented skincare technology, designed for all genders, ages, and skin types, helps you achieve smooth, radiant skin while maintaining natural beauty.
Solawave Inc. (solawave.co) has 141 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
Solawave, solawave.co
Website
solawave.co
Category
Cosmetics & Makeup
Location
Santa Monica, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 16% of reviews.
Latest
Most recent review: September 2026.
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This time the customer service did NOT follow through. I received the Neck and Chest serum with a broken top. I called to let them aware of it, took a photo as requested. The guy, (Jonathon), said he would replace the serum and send a return label ...but not to send the broken item until i received the new one. It never was sent, I Tried contacting him several times w/no response. I have 4 devices, customer service had always been accommodating.
Response from Solawave Inc.Jan 27, 2026
Hi Cynthia,
We’re sorry for the delay and appreciate you sharing this feedback. There was a brief handoff issue during an internal team transition, which impacted follow-through on the replacement which is something we take seriously. Once identified, our team promptly created and shipped a replacement, which has since been delivered, and we followed up by phone to confirm receipt. We’re grateful for your long-time support and appreciate the opportunity to make this right.
- the Solawave Team
JA
janie
I first purchased a solar wave in 2022
I first purchased a solar wave in 2022
It lasted for about 20 applications ( uses)
The company eventually sent me a new one ., i was appreciative.
This one worked for only 3-5 times , the charger failed.
Emailed - no answer
again and again over 6 mths
eventually received an answer to at i was out of warranty
(so too bad )
waste of my precious time & money
Thank you for your reply , shane it does not reflect what the true facts were.
Like many of purchasers the complaint of time taken to reply , can , in my case cause the warranty period to expire.
One would wonder if this is deliberate. But still you don’t addrsss the FAULTY products
first the wand
then the charger
people expect to get quality products that last more than a few months of use once per wk.
Response from Solawave Inc.Jul 16, 2025
Hi Janie. We’re sorry your experience didn’t reflect the level of care we strive to provide. Since your purchase in November 2022, we’ve supported you through multiple issues—offering an exclusive discount for that original purchase, troubleshooting device concerns, and issuing replacements, including a complimentary upgrade to our newest Wand model after the warranty had already expired. Most of these steps our team took were an exception to our standard policies to ensure your satisfaction.
In April 2025, we responded the same day to your latest message, though an automated reply later caused some confusion, which we’ve since addressed internally. Unfortunately, we didn’t hear back from you, and the inquiry was closed. When you reached out again in June, we noted you had been emailing a different company not affiliated with Solawave, but we again responded the same day after the message was forwarded to us. While we’re unable to process a replacement over two years beyond the warranty period, we’ve remained committed to responding quickly and supporting you with multiple exceptions along the way.
Follow up: Again we are sorry for your experience. We would love to review the communications with you and our team will reach out to you directly to provide a detailed account. All of our incoming and outgoing messages are dated and timestamped. We sent the last replacement to you in December 2023 - the new model wand version, sent as an exception after your warranty had already expired in November 2023 from your 2022 purchase. We followed up to ensure you received it, which you confirmed, and the next message we received from you was in April 2025. Additionally we would like to note that any request made within the warranty period is honored even if follow ups go beyond that date. Your message regarding your last replacement was sent to us already outside the warranty period but we made an exception in order to support you.
If you have sent other messages between that time we would greatly appreciate the opportunity to review them as they are not logged in our system. We didn't receive a response from our last message in April until June, which was the forwarded message where we noticed you had been emailing a different company about your Solawave order. Our records with the dates and timestamps show that there has not been any delay in our response times to any of the messages we have received from you. Please know we are more than happy to continue troubleshooting with you in case our team missed any steps or tips, and please look for an email from our support team.
JW
Joi W.
Customer Service is Excellent, product is not.
I purchased the wand and their serum. The amount of serum you have to use in order to keep the device moving on your face is excessive. I used for several weeks, saw no improvement in my skin and actually got these small white bumps all over my face. They went away after I stopped using the device.
I will say, their customer service was excellent, I decided during the 30 day window that the device was not worth it for me, gave them the reasons (list above) for the return, and they took it back and gave me a refund with no hassle.
