Solawave Inc.Reviews of solawave.co

I had a question about the Eye Recovery , and had such a great chat with Mary. So informative, that ended up buying another product!!

Excellent service, immediate responses to questions. 3 x using my Solawave and I am loving it!

I recently ordered from Solawave, but unfortunately, FedEx lost my package. I was pleasantly surprised when Mary at Solawave reached out to check if I had received my order. Once I informed them of the situation, they promptly sent me a replacement within two days. Their customer service is phenomenal—responsive, caring, and effective. I truly appreciate their dedication to ensuring a positive experience. It is so rare to find a company that delivers quality products and quality customer service, but look no further. Solawave to the rescue! Highly recommend!

I am so pleased with Solawave. I'm not just talking about my facemask but the entire experience. When I ran into delivery problems with my device, I was in touch with customer service and dealt with an actual human. Then, when I got my device, I used it right way and after nearly 2 months of use, I have to say, I'm quite impressed with the results. "Social media made me do it" and I'm glad I was influenced! Thanks Solawave!!

I'm writing this specifically to praise the customer service of Solawave. I ordered during Xmas and my parcel arrived later than expected, so I had already left for holidays and couldn't gift it to my mum as planned. Besides, the postman left my parcel outside the door and it got stolen. I reached out to Solawave in case they could help with my complaint to the local post. They were responsive throughout and they offered to send a replacement, which was such an amazing gesture. Super pleased with the support, sadly it's not a given these days.

Ho fatto il mio ordine dall’Italia l’1 dicembre e il prodotto non è mai stato spedito. Ho cercato di contattarli in tutti i modi possibili e non mi hanno mai risposto. Sono dei truffatori. Non comprate, non vi arriverà mai niente e perderete i vostri soldi!

I purchased a red light therapy wand almost a year ago & for the most part it worked well & it seemed to have a positive effect--lines not as deep; more color; even skin texture/tone. Occasionally it would stop working & I'd get it going again, but then it just stopped working completely (only red light, but no vibration). I contacted the company and they are sending me a replacement wand. I am very satisfied with my interaction with the company--they are clearly very reputable & I would definitely recommend them.

After 22 days I am still waiting for my product. After reading all of the similar reviews on the companies own site with no response from the company and those on Trustpilot I am worried I will never actually get the product. Like others I was given a tracking link that didn't work. After several emails to the company finally someone got back to me with a new tracking email that showed the product sitting and sitting some more. This was supposed to be a Christmas gift but if the newest tracking info is to be believed I will get it a week after Xmas- so 27 days after I ordered it and 27 days they have had my money. I am left frustrated and wondering if this is a scam company. If I do not get it within the week I will contact Mastercard to have a formal complaint processed.