Solawave Inc.Reviews of solawave.co

I purchased a red light therapy wand almost a year ago & for the most part it worked well & it seemed to have a positive effect--lines not as deep; more color; even skin texture/tone. Occasionally it would stop working & I'd get it going again, but then it just stopped working completely (only red light, but no vibration). I contacted the company and they are sending me a replacement wand. I am very satisfied with my interaction with the company--they are clearly very reputable & I would definitely recommend them.

I finally received my Solawave package . They sent me a replacement as the package earlier had some issue with shipping. Nonetheless, I used the product for 3 days until now . It seems good as it does impart a glow to the skin after use which I really like. I think with further and prolonged use the effects should be better as its still too soon to tell but so far its been great. Will post another review after 2 weeks. Thanks Solawave for your kind gesture.

Update - Still great customer service but it took a lot of back and forth to “prove” that the Solawave warehouse had indeed missed sending me 1 of 2 masks. Would have given 5 stars but bumping to 4 due to the lack of trust. TERRIBLE CUSTOMER SERVICE!!! I ordered 2 items from Solawave in July - a red light face mask and red light neck mask. I received a box in July and opened it in September. The order (SW600108) did not have the neck mask but had a cleanser instead that I had not ordered !! I would like Solawave to send the product ( neck mask) I paid for . Solawave is saying that since the label on the box says 4lb that means they shipped the correct items and that I should file a claim with UPS. The actual weight I received is 2.77lb as can be seen in the pics. Clearly this is an error in order packaging and Solawave should honor the payment by sending the right product. I got the face mask so why would I lie about receiving 1 less item??? Wish I could give them ZERO stars

For their products itself, i would leave a question mark. However the customer service is impressive. The device i bought from a third party in the UK turned somewhat faulty. I contacted to the Solawave Customer Service. They sent me a newer and improved model, without returning the item i have. I haven’t received the new one yet. I hope it will work well. Hence this 4 stars going for the customer service.

I was very sceptical of the claims of Solawave and its customers, but at age 72 I am more than delighted to find that after just 7 or 8 days the fine lines around my eyes and cheeks are much less visible. I'm not giving 5 stars yet, as it's been such a short time, but I have great hopes for the future. Also .. when I had troubles with an online purchase I received a reply and a number of solutions within a few minutes. I only wish Solawave existed in Canada, but apart from the extra shipping costs and longer delivery time, I'm very happy to be able to order from the US.

Customer service was outstanding. It was prompt and exceeded my expectations which makes the overall Solawave experience that much better.

I've been using the wand daily for almost a month now and I am seeing improvements in my skin especially a reduction in puffiness around my eyes. The reason I'm not giving it 5 stars is because the wand has unfortunately not been working as seamless as it should. It sometimes stops during use and needs to be switched off and on again to continue HOWEVER customer service has been EXCEPTIONAL. Within 2 days of email exchanges, a new replacement wand has been sent to me.