Solace VaporReviews of solacevapor.com

Response from Solace VaporFeb 8, 2021

Amber, thank you for sharing your experience with us. Due to COVID-19, USPS is experiencing very heavy delays on all orders. We are in the process of partnering with alternative shipping couriers to prevent any further delays. Please know that we are currently undergoing a transition of our customer service department and in the process have had severe delays with customer inquiries. We did not build our company on these values and this type of customer experience is not acceptable. We are working diligently to ensure this type of miscommunication never occurs again. Please check your email for a resolution regarding this issue and accept our sincere apologies for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back. Once again, we sincerely apologize for the miscommunication or lack thereof. We appreciate you as a Solace customer and hope that we can help provide you with excellent customer service and products for all future orders.

Response from Solace VaporFeb 8, 2021

Bryn, we appreciate you taking the time and sharing such an excellent review. That is so great to hear that you are enjoying our Dragon Fruit Menthol! As a brand and manufacturer, our top priority is to produce the highest quality and safest e-liquids for our customers and we will ensure you enjoy the same high quality products as you have!

Response from Solace VaporFeb 8, 2021

Dawn, thank you so much for taking the time and sharing your experience with us. We are so sorry to hear that! Please know that we are currently undergoing a transition of our customer service department and in the process have had severe delays with customer inquiries. We did not build our company on these values and this type of customer experience is not acceptable. We are working diligently to ensure this type of miscommunication never occurs again. Please check your email for a resolution regarding this issue and accept a $30.00 Solace digital gift card for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back. Once again, we sincerely apologize for the miscommunication or lack thereof. We appreciate you as a Solace customer and hope that we can help provide you with excellent customer service and products for all future orders.

Response from Solace VaporFeb 8, 2021

Sherry, thank you so much for taking the time and sharing your experience with us. We are so sorry to hear that! Please know that we are currently undergoing a transition of our customer service department and in the process have had severe delays with customer inquiries. We did not build our company on these values and this type of customer experience is not acceptable. We are working diligently to ensure this type of miscommunication never occurs again. Please check your email for a resolution regarding this issue and accept a $30.00 Solace digital gift card for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back. Once again, we sincerely apologize for the miscommunication or lack thereof. We appreciate you as a Solace customer and hope that we can help provide you with excellent customer service and products for all future orders.

Response from Solace VaporFeb 8, 2021

Ryan, thank you so much for taking the time and sharing such an excellent review. We are so happy that you are satisfied with our products and services. As a brand and manufacturer, our top priority is to produce the highest quality and safest e-liquids for our customers. Once again, we appreciate your positive feedback.

Response from Solace VaporFeb 8, 2021

De, we truly appreciate you taking the time and sharing such an amazing review with us. Our team is thrilled by your kind words. We are working so hard to provide the best customer service and will ensure you enjoy the same quality of products and services as you have! Please feel free to reach out to us if we can be of any help.

Response from Solace VaporFeb 8, 2021

Randall, thank you so much for sharing your feedback with us. We sincerely apologize for the delayed response and poor communication. We are currently undergoing a transition of our customer service department and in the process have had severe delays with customer inquiries. We did not build our company on these values and this type of customer experience is not acceptable. We are working diligently to ensure this type of miscommunication never occurs again. Please check your email for a resolution regarding this issue and accept a $30.00 Solace digital gift card for all the inconvenience caused. We will work hard to make this right for you and gain your trust back. Once again, we sincerely apologize for the miscommunication or lack thereof. We appreciate you as a Solace customer and hope that we can help provide you with excellent customer service and products for all future orders.

Response from Solace VaporFeb 8, 2021

Devin, thank you so much for taking the time and sharing your experience with us. We are so sorry to hear that! Please know that we are currently undergoing a transition of our customer service department and in the process have had severe delays with customer inquiries. We did not build our company on these values and this type of customer experience is not acceptable. We are working diligently to ensure this type of miscommunication never occurs again. Please check your email for a resolution regarding this issue and accept a $30.00 Solace digital gift card for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back. Once again, we sincerely apologize for the miscommunication or lack thereof. We appreciate you as a Solace customer and hope that we can help provide you with excellent customer service and products for all future orders. Thank you for bringing this to our attention!