Solace VaporReviews of solacevapor.com

Response from Solace VaporFeb 8, 2021

Egzona, thank you so much for taking the time and sharing your experience with us. We are so sorry to hear that! Please know that we are currently undergoing a transition of our customer service department and in the process have had severe delays with customer inquiries. We did not build our company on these values and this type of customer experience is not acceptable. We are working diligently to ensure this type of miscommunication never occurs again. Please check your email for a resolution regarding this issue and accept a $30.00 Solace digital gift card for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back. Once again, we sincerely apologize for the miscommunication or lack thereof. We appreciate you as a Solace customer and hope that we can help provide you with excellent customer service and products for all future orders.

Response from Solace VaporFeb 8, 2021

Dear Beth, thank you so much for taking the time and sharing such an excellent review with us. We are truly happy that you are happy with our services. Please feel free to reach out to us if you need any assistance; we are always here for you!

Response from Solace VaporFeb 8, 2021

Karrie, thank you so much for taking the time and sharing your experience with us. We are so sorry to hear that! Please know that we are currently undergoing a transition of our customer service department and in the process have had severe delays with customer inquiries. We did not build our company on these values and this type of customer experience is not acceptable. We are working diligently to ensure this type of miscommunication never occurs again. Please check your email for a resolution regarding this issue and accept a $30.00 Solace digital gift card for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back. Once again, we sincerely apologize for the miscommunication or lack thereof. We appreciate you as a Solace customer and hope that we can help provide you with excellent customer service and products for all future orders.

Response from Solace VaporFeb 8, 2021

Doug, thank you so much for taking the time and sharing your experience with us. We are so sorry to hear that! Please know that we are currently undergoing a transition of our customer service department and in the process have had severe delays with customer inquiries. We did not build our company on these values and this type of customer experience is not acceptable. We are working diligently to ensure this type of miscommunication never occurs again. Please check your email for a resolution regarding this issue and accept a $30.00 Solace digital gift card for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back. Once again, we sincerely apologize for the miscommunication or lack thereof. We appreciate you as a Solace customer and hope that we can help provide you with excellent customer service and products for all future orders.

Response from Solace VaporFeb 8, 2021

Megan, thank you so much for taking the time and sharing your experience with us. We are so sorry to hear that! Please know that we are currently undergoing a transition of our customer service department and in the process have had severe delays with customer inquiries. We did not build our company on these values and this type of customer experience is not acceptable. We are working diligently to ensure this type of miscommunication never occurs again. Please check your email for a resolution regarding this issue and accept a $30.00 Solace digital gift card for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back. Once again, we sincerely apologize for the miscommunication or lack thereof. We appreciate you as a Solace customer and hope that we can help provide you with excellent customer service and products for all future orders.

Response from Solace VaporFeb 8, 2021

Elijah, we appreciate you taking the time and sharing your feedback with us. We are sorry that you do not find our Bold Tobacco flavor satisfactory - we will submit your feedback to our R&D department. Please feel free to reach out to us at [email protected] and we would love to send you a replacement bottle. Please know that customer satisfaction is our top priority and we are always here for you!

Response from Solace VaporFeb 8, 2021

Dear Deanna, thank you so much for taking the time and sharing such an excellent review with us. As a brand and manufacturer, our top priority is to produce the highest quality and safest e-liquids for our customers and we will ensure you enjoy the same high quality products as you have! Once again, thank you for such positive feedback.

Response from Solace VaporFeb 8, 2021

Dear Amanda, thank you so much for taking the time and sharing your experience with us. We are truly sorry to hear that! We will ensure to submit your feedback to our R&D department. Please know that we had to update all of our juices because of PMTA regulations and our PMTA application features several updated and new flavors in a variety of different strengths and sizes. Mint is among the Solace portfolio submitted to PMTAs; available in: 30ML bottle sizes, with 36 & 48MG nicotine strengths. Please check your email for a resolution regarding this matter and hope we can gain your trust back. Thank you for being a loyal customer of Solace!