Solace VaporReviews of solacevapor.com

Response from Solace VaporFeb 8, 2021

Tyler, thank you so much for taking the time and sharing your experience with us. We are so sorry to hear that - we will ensure to submit your feedback to our R&D department. Please know that we had to update all of our juices because of PMTA regulations and our PMTA application features several updated and new flavors in a variety of different strengths and sizes. Mint is among the Solace portfolio submitted to PMTAs; available in: 30ML bottle sizes, with 36 & 48MG nicotine strengths. Please feel free to send an email at [email protected] and we would love to send you a replacement free of charge. Please check your email for a resolution regarding this issue and accept sincere apologies for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back.

Response from Solace VaporFeb 8, 2021

David, thank you so much for taking the time and sharing your experience with us. We are so sorry to hear that! Please know that we are currently undergoing a transition of our customer service department and in the process have had severe delays with customer inquiries. We did not build our company on these values and this type of customer experience is not acceptable. We are working diligently to ensure this type of miscommunication never occurs again. Please check your email for a resolution regarding this issue and accept a $30.00 Solace digital gift card for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back. Once again, we sincerely apologize for the miscommunication or lack thereof. We appreciate you as a Solace customer and hope that we can help provide you with excellent customer service and products for all future orders. Thank you for bringing this to our attention!

Response from Solace VaporFeb 8, 2021

Cyrus, we appreciate your feedback and we are sorry that you are not satisfied with our flavors - we will ensure to submit your feedback to our R&D department. Please know that we had to update all of our juices because of PMTA regulations and our PMTA application features several updated and new flavors in a variety of different strengths and sizes. Mint is among the Solace portfolio submitted to PMTAs; available in: 30ML bottle sizes, with 36 & 48MG nicotine strengths. Unfortunately, we discontinued our Peach flavor; we are truly sorry for the inconvenience. Please feel free to send an email at [email protected] and we would love to send you a replacement free of charge.

Response from Solace VaporFeb 8, 2021

Cher, we appreciate your sharing your positive experience with us. Our goal is to put customer satisfaction and experience as our top priority and that is great to hear! Please know that we are always here for you.

Response from Solace VaporFeb 8, 2021

Ben, thank you so much for your positive feedback! We are so happy that you are enjoying our Nic Salt juices. Customer satisfaction is our top priority and Solace always strives to deliver excellent customer service. Please do not hesitate to contact us with any questions, we are happy to help!

Response from Solace VaporFeb 8, 2021

Dayna, thank you so much for leaving us such an incredible review. We are so happy that our services always meet your expectations. Customer satisfaction is our top priority and we highly value your positive feedback.

Response from Solace VaporFeb 8, 2021

Dear Kelly, thank you so much for taking the time and sharing your experience with us. We are so sorry to hear that - we will ensure to submit your feedback to our R&D department. Please know that we had to update all of our juices because of PMTA regulations and our PMTA application features several updated and new flavors in a variety of different strengths and sizes. Mint is among the Solace portfolio submitted to PMTAs; available in: 30ML bottle sizes, with 36 & 48MG nicotine strengths. Please feel free to send an email at [email protected] and we would love to send you a replacement free of charge. Please check your email for a resolution regarding this issue and accept sincere apologies for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back.

Response from Solace VaporFeb 8, 2021

Dear Cathi, we really appreciate you taking the time and sharing your feedback with us. We have submitted many flavors to the FDA in a wide variety of nicotine strengths and sizes. Many of these flavors are our most popular sellers from over the years. We've created a flavor guide to help you navigate our product lineup. For each of our past flavors from Solace, Salty Man, and Solace Black, we have drawn recommendations to our current products that we think you'll love. Please feel free to send an email at [email protected] with any questions and concerns.