Solace VaporReviews of solacevapor.com

Response from Solace VaporFeb 8, 2021

Trey, thank you so much for taking the time and sharing your experience with us. We are so sorry to hear that! We will ensure to submit your feedback to our R&D department. Please know that we had to update all of our juices because of PMTA regulations and our PMTA application features several updated and new flavors in a variety of different strengths and sizes. Mint is among the Solace portfolio submitted to PMTAs; available in: 30ML bottle sizes, with 36 & 48MG nicotine strengths. Please feel free to send an email at [email protected] and we would love to send you a replacement free of charge.

Response from Solace VaporFeb 8, 2021

Jill, we appreciate you leaving us such a great 5-star review. That is great to hear that your received your package faster than expected. Please feel free to reach out to us if you have any questions or concerns; we are always here for you.

Response from Solace VaporFeb 8, 2021

Michael, we appreciate you taking the time and sharing such an excellent review with us. As a brand and manufacturer, our top priority is to produce the highest quality and safest e-liquids for our customers and we will ensure you enjoy the same high quality products as you have!

Response from Solace VaporFeb 8, 2021

Dear Heather, we appreciate your amazing review. It is really great to hear that you are satisfied with our services. Customer satisfaction is our top priority and we do possible thing to make our customers happy! Please feel free to reach out to us anytime.

Response from Solace VaporFeb 8, 2021

Robert, we really appreciate sharing your feedback with us. Please note, that due to COVID-19, USPS is experiencing very heavy delays on all orders. We are in the process of partnering with alternative shipping couriers to prevent any further delays. We apologize for any inconvenience. Customer satisfaction is our top priority and thank you for bringing this to our attention!

Response from Solace VaporFeb 8, 2021

Carlos, thank you for taking the time and sharing your feedback with us. We are so happy that you are enjoying our juices. As a brand and manufacturer, our top priority is to produce the highest quality and safest e-liquids for our customers and we will ensure you enjoy the same high quality products as you have!

Response from Solace VaporFeb 8, 2021

Ricky, we appreciate you leaving us such an excellent review. Please know that customer satisfaction is our number one priority and we are always here to help you with anything we can. Once again, thank you for such positive feedback.

Response from Solace VaporFeb 8, 2021

Kelly, thank you so much for sharing your feedback with us. We sincerely apologize for the delayed response and poor communication. We are currently undergoing a transition of our customer service department and in the process have had severe delays with customer inquiries. We did not build our company on these values and this type of customer experience is not acceptable. We are working diligently to ensure this type of miscommunication never occurs again. Please check your email for a resolution regarding this issue and accept a $30.00 Solace digital gift card for all the inconvenience caused. We will work hard to make this right for you and gain your trust back. Once again, we sincerely apologize for the miscommunication or lack thereof. We appreciate you as a Solace customer and hope that we can help provide you with excellent customer service and products for all future orders.