Solace VaporWe are on a mission to provide an effective alternative to the millions of people using cigarettes. Our award winning flavors are designed for inhalation and use the highest quality ingredients. Pick up a bottle of Solace online today.
Solace Vapor (solacevapor.com) has 664 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Martelle L.
Always delivered in a timely fashion. Mint juice smooth w/ just the right kick.
Response from Solace VaporFeb 8, 2021
Martelle, we appreciate you sharing such an amazing 5-star review with us. We are so happy that you are enjoying our Mint juice. Please feel free to reach out to us anytime; we are always happy to help. Once again, thank you for such positive feedback!
RFlower
Wonderful customer service! Thank you so much!
Response from Solace VaporFeb 8, 2021
Rye, thank you so much for taking the time and sharing such a great review. We are so happy that you are satisfied with our services. We put customer satisfaction as our top priority and truly appreciate you as a Solace Solace. Please do not hesitate to contact us if we can be of any assistance.
RAMON B.
I placed an order and right after, i noticed that i made a mistake on one of the liquids and instead of 3mg nicotine i ordered 6mg. I sent an email for someone to fix it for me since i couldn't cancel the order and there was no customer service phone number on the website, i also googled the company and found a number, the lady that answered the phone told me that was the "factory" number and said she would have them contact me. i never got a response from anyone to this day. very frustrating.
Response from Solace VaporFeb 8, 2021
Ramon, thank you for taking the time and sharing your experience with us. We are so sorry to hear that! Please know that we are currently undergoing a transition of our customer service department and in the process have had severe delays with customer inquiries. We did not build our company on these values and this type of customer experience is not acceptable. We are working diligently to ensure this type of miscommunication never occurs again. Please check your email for a resolution regarding this issue and accept our apologies for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back. Once again, we sincerely apologize for the miscommunication or lack thereof. We appreciate you as a Solace customer and hope that we can help provide you with excellent customer service and products for all future orders.
Anthony M.
Excellent customer service, couldn’t ask for a better company to deal with, highly recommended excellent products
Response from Solace VaporFeb 8, 2021
Anthony, thank you so much for taking the time and sharing such an excellent review. That is so great to hear! Customer satisfaction is our top priority and we will ensure you always enjoy same high quality of products and services as you have. Thank you for being a loyal customer of Solace. Once again, we appreciate your positive feedback!
Jennifer
I ordered 2 bottles back in November. Was shipped one. Tried to get ahold of customer service for about two months via email and phone. Finally got a response and they said they would ship out the other bottle. That was about three weeks ago, still haven't gotten it. Sent another email and haven't heard anything back.
Response from Solace VaporFeb 8, 2021
Jennifer, thank you so much for sharing your feedback with us. We sincerely apologize for the delayed response and poor communication. We are currently undergoing a transition of our customer service department and in the process have had severe delays with customer inquiries. We did not build our company on these values and this type of customer experience is not acceptable. We are working diligently to ensure this type of miscommunication never occurs again. Please check your email for a resolution regarding this issue and accept a $30.00 Solace digital gift card for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back. Once again, we sincerely apologize for the miscommunication or lack thereof. We appreciate you as a Solace customer and hope that we can help provide you with excellent customer service and products for all future orders.
Jessica F.
Great selection, super nice staff. Would recommend them to everyone
Response from Solace VaporFeb 8, 2021
Dear Jessica, we appreciate you taking the time and sharing such an amazing 5-star review. We are so happy that you enjoy our variety of flavors. As a brand and manufacturer, our top priority is to produce the highest quality and safest e-liquids for our customers and we will ensure you enjoy the same high quality products as you have!
Larry V.
They really messed up two of my orders but after several emails they made it right and corrected their mistakes and used UPS instead of USPS
Response from Solace VaporFeb 8, 2021
Larry, thank you so much for leaving us such a wonderful review. We are so happy that we were able to resolve the issues quickly and gain your trust back. Please know that we highly value your feedback and appreciate you being a loyal customer of Solace! Please do not hesitate to contact us if we can help you with anything.
Jon C.
I placed my order with them on November 30. Paid for the order and heard nothing from them for weeks. After numerous calls and emails to customer service I heard nothing back in response. After I had given up hope and accepted the fact that they robbed me they finally emailed me back. On January 14. No way to do business. Finally got my order after such a hassle. Never again
Response from Solace VaporFeb 8, 2021
Jon, thank you so much for taking the time and sharing your experience with us. We are so sorry to hear that! Please know that we are currently undergoing a transition of our customer service department and in the process have had severe delays with customer inquiries. We did not build our company on these values and this type of customer experience is not acceptable. We are working diligently to ensure this type of miscommunication never occurs again. Please check your email for a resolution regarding this issue and accept a $30.00 Solace digital gift card for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back. Once again, we sincerely apologize for the miscommunication or lack thereof. We appreciate you as a Solace customer and hope that we can help provide you with excellent customer service and products for all future orders.
