Solace Health Reviews | Read Customer Reviews of solace.health

Solace Health Reviews | Read Customer Reviews of solace.health

Solace Health reviews

1,334 approved reviews, newest moderated first

Susan M.
Aug 6, 2026
Just wait when you least expect it…
Just wait when you least expect it after months of coverage you will be billed. They will tell your previous bills were forgiven so you were never notified but now you have to pay each month and every month thereafter you will have to literally beg for loan forgiveness or pay up.
Response from Solace HealthAug 7, 2026
Hi Susan, we are so sorry, that is a confusing and frustrating way to find out about charges, and that is not the transparency we want for our patients. We understand how frustrating and honestly exhausting that must have felt. Your file has been inactivated so you won't see any further charges, and we won't be billing you for August. Please know the door is always open here, whenever you're ready, just reach out and we'll pick things right back up with you. Thank you for your patience while we worked through this 💚
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Blue M.
Aug 6, 2026
Get ready to be billed
Get ready to be billed. They will give you no billing estimates. They will say they take your insurance. They will say you are covered. They may take some insurance but they will bill you the rest. In the beginning they will forgive the amount they can’t collect co-pays etc and not tell you this is happening so you will not get a bill for a few months. Then they will bill you out of nowhere. They will tell you they forgive most copays and they may but you will have to get on your knees and beg each month for forgiveness. Like a member of a cult not a patient. I think the “forgiveness” is actually a business model where they can immediately write off the debt or collect it depending on whimsy and caprice.
Response from Solace HealthAug 7, 2026
Hi Blue, we are so sorry, no one should have to guess what they owe or feel like they're begging for clarity on their own bill. That is not okay and not how we want our patients to feel. We have requested more information so our team can look into your account and get this in front of the right people 💚
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Robert M S.
Aug 6, 2026
Solace advocates, get the job done.
My experience with my solace advocate, Nina has been a true blessing. She's always there for me when the nursing facility in temporarily at doesn't do what there supposed to do, she helped with neglect, medication mess ups, board certified pain management, appointments and now helping me with allot of calls during my transition out of this nursing facility.. my advocate gets the job done when it comes to my issues as a paraplegic temporarily stuck in a nursing facility. I've never had help like this and I've been wheelchair bound since 1986 40 plus years. She's on the ball, fast at getting issued resolved and some. I thank her from the bottom of my heart and I thanks solace for what they can provide. The best advocates thru Medicare. Awesome, thanks very much. RMS
Response from Solace HealthAug 6, 2026
We are so incredibly happy to hear about your positive experience and the invaluable support you've received. It truly warms us to know that our advocate has made such a significant difference in your life, especially during a challenging time. We are committed to providing exceptional assistance, and your feedback reinforces our dedication to helping individuals navigate complex situations. Thank you for sharing your heartfelt appreciation; it means a great deal to our team.
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Edward A.
Aug 5, 2026
Exceptional assistance and…
Exceptional assistance and understanding of my situation
Response from Solace HealthAug 6, 2026
Thank you for your wonderful review! We are so pleased to hear that we were able to provide you with exceptional assistance and understanding during your situation.
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Kìmmery M.
Aug 5, 2026
Ashlei continues to be very helpful
Ashlei continues to be very helpful. She's always gone that extra mile. She's a KEEPER!
Response from Solace HealthAug 6, 2026
We're so happy to hear Ashlei provided such exceptional service and went the extra mile for you! We truly appreciate your kind words.
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Sharon J.
Aug 5, 2026
She works very hard to make sure I have…
She works very hard to make sure I have anything I need. Fun to talk to. Just love her
Response from Solace HealthAug 6, 2026
We're so happy to hear that your advocate is working hard to ensure you have everything you need and that you enjoy your conversations with them. Thank you for sharing your positive experience!
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Class Pass U.
Aug 5, 2026
No one ever shows up for the intake appointment
Scheduled an intake appointment FIVE times. Every time it would tell me to keep waiting for 15 minutes until an hour after my appointment and then it would cancel my appointment saying the provider was unable. Have wasted over 5 hours trying to do an intake appointment. Don't waste your time , they don't actually have any plans to see you at your appointment time
Response from Solace HealthAug 7, 2026
Hi there, we are so sorry, five attempts and hours of waiting with no actual appointment happening is completely unacceptable and not the experience we want for anyone trying to get started with us. We have requested more information so our team can look into what happened and get this in front of the right people 💚
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Kathleen G.
Aug 5, 2026
I never had a problem actually I got…
I never had a problem actually I got the help I needed my girl is very kind to me
Response from Solace HealthAug 6, 2026
We are so glad to hear that you received the help you needed and that our team member was kind to you. Thank you for sharing your positive experience!
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