Solace HealthReviews of solace.health

Ok, on.follow up call and text.

I am very comfortable with the help I am receiving. I feel I am being listened to. I am getting feedback from her so I know she is listening to me she understands me. I have been thru so much for so long and she is my light.

This company provides some staff member it calls "advocate" who is good at playing fake face and voice, is unqualified to do real advocacy and is mostly unhelpful. They exaggerate billing and are barely available while billing dozens of hours monthly when they are are creating barriers and delaying care rather than being effective in advocacy for the patient. It's impossible to ever speak to a supervisor. *Beware this company uses an ambient ai scribe that hallucinates untrue diagnoses and symptoms into chart notes to be able to bill for more care that is not ever actually provided.* The solace Ai scribe incorrectly summarizes and exaggerates tasks that were not done for the patient by an advocate nor anyone at solace. Details of call summaries by the ambient ai scribe are ridiculous as the scribe cannot comprehend who is speaking nor time frame of narrative discussed so adds nonsense into documentation and there is no solace standard operating procedure for over site on correcting egregious errors in documentation. "Advocate" randomly forfeit being on the patient's side and often triangulates against patient leaving patient feeling manipulated and bullied rather than supported and respected. There are way too many barriers to getting egregious errors corrected. Human names are noted on chart notes drafted by ai scribe that are obviously wrong yet that human being is not responsible for proofreading or correcting data and no one at the company will correct errors in charting. Generally the only people a patient can speak to are screenreaders with no critical thinking skills who are remote call center workers and have no supervisor to transfer calls to. The remote call center offers to "escalate". "Escalations" take weeks before any response at all has occurred and no call is returned hardly ever and if a call back comes it is usually another screen reader from a remote call center who calls back to read something vague off a screen and cannot bring any solution nor answer questions nor provide remedy or plan forward. The phone staff enjoys saying "I understand your frustration" dryly and coldly. It's ridiculous that solace is supposed to support patients have better coordination of care while these communication breakdowns are normalized and ai scribe documentation errors occur constantly which are dangerous for patients and interfere with access to services and delays care. I gave solace way too many months in the last year while being run over trashed in egregiously fraudulent medical documentation by their grift that has left me with months of mess left undone by the advocate. Trusting Solace left this patient in poorer health and with less services and the wrong DME after almost a year. This patient was denied Solace services suddenly today because this patient formally demanded by email that: a supervisor be involved after repeated polite requests over the last 6 weeks were ignored, demanded production of this patient's full medical chart and demanded errors in charting corrected expeditiously. These are reasonable and lawful requests. Today when an appointment to manage these issues was cancelled in the Solace app, this patient called the remote call center and was told a vague story by the remote call center worker that allegedly *advocates* and "upper staff" from solace met yesterday and determined that this patient doesn't meet requirements as a solace patient suddenly today Despite having insurance authorization and being a solace patient since June 2025. There was without a courtesy call to me cancel an appointment scheduled today, With no communication with this patient with full insurance coverage approved already, solace decided my requiring correct accurate documentation by solace means this patient with a terminal illness, multiple disabilities and who is homebound should be suddenly abandoned by solace today with no explanation whatsoever, no resolution and no remedy. It is advertised that this Solace provides trauma informed care but does not; No one at Solace cares how this situation of being dumped as a patient affects the health or security of this patient. It is advertised this company is well informed on advocacy for disabled annd severely complexly ill folks and this is a complete confabulation. Do not trust these grifters and fraudsters who bill for way more hours than they ever provide while flaking even on scheduled appointments. They cannot do any of the tasks patients really need done correctly and will cause the patient more stress and delays than the healthcare system already has caused patients and their families. I regret ever trusting Solace Health or advocate Dona Fathmiller or Supervisor Angi Saunders or any other staff at Solace.

Always a joy to speak with Heather!!

Solace Kidney Advocate, Erika, has. Een wonderful in guiding me through this new journey . Erika was able to get my records from a previous surgery so i would be accepted as a new urology patient. She has been a Godsend.

They are a 💯 satisfaction company who caters to the needs of their cuo

Helped with everything I needed. Was very helpful finding the medical devices I needed to help with my neuropathy! Thanks much for the assistance!

I already have expressed my extreme satisfaction with Solace. My advocate is wonderful!!