Our journey began with a simple yet powerful idea: to bring affordable luxury furniture to homes across the United States. Founded on the principles of quality, style, and affordability, Soka Home is more than just a furniture store, it's a destination where your dream home comes to life.
Soka Home (sokahome.com) has 139 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
Also known as
sokahome.com
Website
sokahome.com
Category
Furniture Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 79% of reviews.
Latest
Most recent review: July 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I installed the big sectional only 2 months ago and the edges are already starting the break down. The "filling" is not tight enough/cover material too loose so the seams are moving downward. already looks old and tired. For the money I paid, VERY disappointing.
Response from Soka HomeApr 23, 2025
Dear heidi holderied,
Thank you for sharing your feedback with us. We're truly sorry to hear that you're experiencing issues with your sectional after such a short time—this is certainly not the experience we want for any of our customers.
We completely understand how disappointing this must be, especially considering your expectations. Please rest assured that our customer service team has already reached out to you to request some photos so we can better understand the situation and assist you further. Your satisfaction is very important to us, and we're committed to finding a solution that works for you.
Thank you again for bringing this to our attention—we truly appreciate your patience and understanding.
Warm regards,
Ava
Customer Service Team
JK
Jason K.
Buyer beware…
Buyer beware…. Most of the comments are AI generated. The product quality is terrible… it’s like sitting on plywood. They will not honor their return policy even if you initiate within a day. If you dispute the transaction, they will harass you in email then misrepresent to the bank. This company is a scam.
Response from Soka HomeApr 16, 2025
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. We take all issues raised by our customers seriously as they help us to continually improve.
We understand how frustrating it can be when things don't work out the way you want them to, and we apologize for any inconvenience this may have caused you. Our team works hard to ensure quality products and services, but it's clear that we didn't do enough in your case.
If you would like to provide more details about your experience, we would love the opportunity to make it right. You can reach us directly at [email protected] or (888)585-5044 and a member of our support team is available online 24/7 to assist you.
We value your feedback and hope to regain your trust in the future.
NA
naya
horrible customer service
horrible customer service. won’t give me a $4000 refund!!!!!! after collecting the sofa
Response from Soka HomeMar 18, 2025
Dear naya,
We sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand how upsetting this situation has been for you.
Please know that due to the high volume of orders we process daily, all requests are handled in order. However, your case was marked as a priority from the beginning, and the refund was processed on our end. The actual time it takes for the funds to appear in your account depends on your bank’s processing time, which may cause a slight delay.
We truly appreciate your patience and trust that you have already received the refund. If you have any further concerns, please don’t hesitate to reach out—we’re here to help.
Best regards,
AVA
SOKA HOME
TB
Theresa B.
I'm disappointed by the sofa we ordered…
I'm disappointed by the sofa we ordered just 1 year ago. It has short cushions on both the back rest and along the arm rests. Unfortunately, they quickly begin to crush down as their position is below the level of one's back. So, about 6 months ago, I contacted Soka Homes to ask about a refund or a replacement. I sent pictures of the sofa which looked like it had been used for football practice. They offered to send new cushions that would sit up firmer and higher. Unfortunately, after 6 months of frustrating emails back and forth answering their multitude of repeated questions (still with no new cushions), they just sent me an invoice for $750.00! While we love the leather material used on the sofa, it looks terrible so now we find ourselves searching for a new one and considering this a loss.
Response from Soka HomeMar 18, 2025
Dear Theresa,
We are truly sorry to hear about your disappointing experience with your sofa. Your frustration is completely understandable, and we sincerely apologize for the delays and inconvenience you’ve faced. This is certainly not the experience we want for our customers.
Please know that our after-sales team is actively working on resolving this matter for you. We deeply appreciate your patience and the time you’ve spent communicating with us. We will do our best to find a satisfactory solution as soon as possible.
Once again, we sincerely apologize for any frustration this has caused. Thank you for giving us the opportunity to make this right. If there is anything else we can do to assist you, please don’t hesitate to reach out.
Best regards,
AVA
SOKA HOME
LK
Lena K.
This Leather sofa was breeze to put…
This Leather sofa was breeze to put together - took me less than 20 minutes. It's comfy, the fabric's soft, and it looks awesome in my space.
Response from Soka HomeMar 3, 2025
Thank you so much for your kind words and for sharing your experience with us. We are thrilled to hear that you have such high praise for our sofas.
Your satisfaction is our top priority and it's great to know that our efforts to provide quality products and exceptional customer service have positively impacted your shopping experience. We sincerely appreciate your support and positive feedback.
If you need any assistance or have any questions, please feel free to contact us. We look forward to serving you again in the future.
LD
Lynn D.
Soka Home furniture delivery
I ordered a piano sectional from an online furniture distributor by the name of Soka Home approximately the 2nd week of December 2024 and was told at the time after paying in full with my credit card that the approximate arrival date would be the second week of January 2025.
The first week of January, I followed up with Soka Home as to the date of arrival and was told there would be a month delay and I wouldn't receive my sectional until February 2025, so I decided to wait. If I hadn't followed up at that time,I wonder if the company would have informed me of this one month delay. The last week of January, I followed up again via email, but did not receive a reply. A few days later, I sent another email and received a reply a few days later on February 5th, letting me know that it's going to be another 13 days for my furniture delivery. When I requested a more specific date of delivery, instead of the vague answers that I was typically given, they could provide that. My son informed me that companies, in fact, do know, when ordered items are arriving.
After going back and forth with the representative on the phone, who was
unable to give me an answer, I requested to speak with a supervisor, but was told
there was no supervisor available and a
message will be relayed to him or her. After almost 2 months of back and forth due to lack of transparency and not getting clear specific answers, i decided to cancel my order. I let Soka Home know that I am giving them 48 hours to respond to my email, requesting a full refund and if I don't receive a reply back I am filing a dispute with my credit card company.
Response from Soka HomeMar 3, 2025
Dear Customer,
We sincerely apologize for the inconvenience and frustration you experienced with your order. We understand how important clear communication and timely updates are, and we regret that we did not meet your expectations in this regard.
Our goal is always to provide accurate delivery timelines, but unforeseen delays can sometimes occur due to factors beyond our control. That being said, we acknowledge that we should have kept you better informed throughout the process, and we truly appreciate your patience.
We respect your decision to cancel your order and will process your request as soon as possible. If there is anything further we can do to assist you, please don’t hesitate to reach out. Your feedback is invaluable, and we will use it to improve our service.
Once again, we apologize for any inconvenience this has caused and appreciate the opportunity to address your concerns.
Best regards,
AVA
Soka Home Customer Support
FR
Fredda
Happy Customer
Online furniture purchase is not for everyone. WTS, SOKA HOME DELIVERED THE GOODS. Pleased with my purchase and the smooth transaction. In addition, recommend the white glove service.
Response from Soka HomeFeb 5, 2025
Thank you so much for your kind words and for sharing your experience with us. We are thrilled to hear that you have such high praise for our sofas.
Your satisfaction is our top priority and it's great to know that our efforts to provide quality products and exceptional customer service have positively impacted your shopping experience. We sincerely appreciate your support and positive feedback.
If you need any assistance or have any questions, please feel free to contact us. We look forward to serving you again in the future.
JA
Jaclyn
Love this couch and get so many…
Love this couch and get so many compliments on it daily. It’s modern it’s comfortable it’s everything I wanted!!!
Response from Soka HomeJan 17, 2025
Thank you so much for your kind words and for sharing your experience with us. We are thrilled to hear that you have such high praise for our sofas.
Your satisfaction is our top priority and it's great to know that our efforts to provide quality products and exceptional customer service have positively impacted your shopping experience. We sincerely appreciate your support and positive feedback.
If you need any assistance or have any questions, please feel free to contact us. We look forward to serving you again in the future.
