Patti J.
We ordered a Domus sofa (165.3") and 3…
We ordered a Domus sofa (165.3") and 3 ottomans on October 16, 2025. Here is our experience... Shipping and Delivery: It was delivered on January 28, 2026. Prior to ordering I was told by customer support that it would be 30 - 45 days to receive as they did not have my items in stock. Clearly, it was 90+ days. It was shipped from China....clearly not manufactured in Italy or Germany as they claim in multiple places on their website. As soon as I received the shipping email the order was marked as fulfilled on their website. There are many reviews on line that give a poor rating to their delivery service. The additional white glove delivery was a must for us as we live in the country with a very long driveway and dropping it off at the curb was not an option. Our experience with delivery was very good; however, I stayed on top of the tracking and I did have to call the delivery warehouse (Metropolitan) to have the delivery scheduled once it was delivered to their warehouse. From there the delivery was very smooth. I wouldn't call it "White Glove" as the delivery people did not know how to clip the pieces together and we had to help them do it. They did haul away all of the packaging and they were careful with the pieces. It is also not very clear on their website where the tracking is...you have to log into your account, click on the order number, and then click on the number in the lower left corner. First Impressions of the Furniture: The leather is high quality. The frames are VERY light. It will slide like it is on wheels on tile, brick or hardwood floors. In our case, we had to put rubber feet on the ottomans to keep them from sliding on our brick floor. The sofa sections do clip together to keep them from separating which is required given the frames are so lightweight. It is very comfortable. It is lower to the ground than a typical sofa by about 2 to 2.5". However, the sofa is very deep. We expected that from the dimensions listed on their website which are accurate. My husband and I are both over 6' tall and we don't find the height an issue and the depth makes it very comfortable for tall people. I think overall the quality is sub-par based on the price. I would have expected it to be heavier. We will see how it holds up over time. In my opinion, it might hold up for 3-4 years of everyday use, probably less if you have young children.
Response from Soka HomeJan 30, 2026
Dear Patti, Thank you for taking the time to share such a detailed and thoughtful review. We truly appreciate the opportunity to understand your experience from order to delivery and daily use. Regarding production origin and shipping timeline, we sincerely apologize for the longer-than-expected lead time. At the time of your order, the estimated 30–45 day timeline was based on available production capacity. Due to global supply chain delays and extended ocean transit schedules, the final delivery exceeded that estimate. Your feedback highlights the need for clearer and more conservative delivery communication, which we are actively improving. To clarify the manufacturing process, our sofas are designed and engineered based on European design standards, with materials sourced globally. Certain components and final assembly may take place in different countries depending on availability and logistics. We understand how this can feel inconsistent with customer expectations and we are working to improve transparency around this on our website. We are glad to hear that your delivery experience with Metropolitan went smoothly overall and that the team handled the furniture with care and removed all packaging. That said, your comments about the “white glove” service and assembly assistance are well noted. We agree that this service should be more consistent, and we have shared this feedback directly with our delivery partners to improve training and execution. Regarding the sofa itself, thank you for your honest assessment. The Domus sofa is intentionally designed with a lightweight internal frame to allow modular flexibility and easier repositioning. However, we fully understand that this can feel unexpected at this price point, especially on hard flooring surfaces. Your solution of adding rubber feet is practical, and we are actively evaluating ways to improve stability without compromising the modular design. We appreciate your acknowledgment of the leather quality, comfort, and accurate dimensions, especially for taller users. At the same time, we respect your concerns about long-term durability. Furniture performance over time is extremely important to us, and your feedback will directly inform future product refinements. If you experience any issues as the sofa ages, or if there is anything we can do to support you further, our customer care team is always available and happy to help. Thank you again for your transparency and for choosing us. Feedback like yours genuinely helps us improve. Sincerely, Soka Home Customer Support Team