Soka HomeReviews of sokahome.com

Still waiting for my furniture. Total silence from the support team, they never answer calls or emails. I'm starting to think this whole site is just a scam.

I installed the big sectional only 2 months ago and the edges are already starting the break down. The "filling" is not tight enough/cover material too loose so the seams are moving downward. already looks old and tired. For the money I paid, VERY disappointing.

I ordered a piano sectional from an online furniture distributor by the name of Soka Home approximately the 2nd week of December 2024 and was told at the time after paying in full with my credit card that the approximate arrival date would be the second week of January 2025. The first week of January, I followed up with Soka Home as to the date of arrival and was told there would be a month delay and I wouldn't receive my sectional until February 2025, so I decided to wait. If I hadn't followed up at that time,I wonder if the company would have informed me of this one month delay. The last week of January, I followed up again via email, but did not receive a reply. A few days later, I sent another email and received a reply a few days later on February 5th, letting me know that it's going to be another 13 days for my furniture delivery. When I requested a more specific date of delivery, instead of the vague answers that I was typically given, they could provide that. My son informed me that companies, in fact, do know, when ordered items are arriving. After going back and forth with the representative on the phone, who was unable to give me an answer, I requested to speak with a supervisor, but was told there was no supervisor available and a message will be relayed to him or her. After almost 2 months of back and forth due to lack of transparency and not getting clear specific answers, i decided to cancel my order. I let Soka Home know that I am giving them 48 hours to respond to my email, requesting a full refund and if I don't receive a reply back I am filing a dispute with my credit card company.

I’m giving them 2 stars mainly for the customer service/communication issues. I want to say I love the couch I bought. But they originally gave a shipping time of 3-7 days and it ended up taking almost 14 days for delivery. I was told I’d get a $100 refund for the inconvenience, which I have still not received- over a month later. Additionally the cushion on the couch had a big indentation in it from shipping, I’ve been told I will get a replacement, yet still not even a tracking number and new estimates are “the end of this month”, which will be almost 2 months with a defective product. Again, I love the couch, but if there are any issues with your order or product, good luck on getting it resolved.

7-11 - Update to review... Their response only made things worse for my experience. Not only was the experience an unpleasant one, but there was never any ownership throughout the process with all of their errors, nor in this review. Again, trust me, I would not use this group. You be letdown with quality and service. 7-8-24 (original review) I ordered two sofa sets from this company for a short term rental. I expressed that I needed this delivered in two weeks and before purchasing they said they would have it shipped to me in 5-10 business days. It took almost 4 weeks. I then received the couches and the order was incorrect. I would choose another company if you have a choice.

I stand by my review. While the issue was eventually solved, my customer service experience overall was poor. There was lack of communication then they tried to barter with me to try to offer me credit to shop with them again instead of replacing the damaged part, then again to remove my review. Poor customer service is poor customer service. The chair I ordered is fine. Not exceptional but good. The assembly directions were unclear. Not difficult, just not clear. One step said to “lock completely” the screws. I did and it damage the chair. A clear direction would have been to hand tighten the screw. Do not use a tool. The screws should not go in all the way. My customer service experience was poor. My purchase did not show up in the shop app until after delivery. I requested tracking info via email and never received it. When I reported the damage and requested a replacement part, they denied my request. After some persistence I was offered a $50 credit for a future purchase. I was very clear that I wanted only to make this purchase right. I did not want a damaged chair. They finally agreed to send the replacement part. I would not purchase from this seller again. Too much hassle and poor communication. I would not call the resolution “swift” as the seller does in their response.